ANC Station Trainer
About the role
The Station Trainer will be responsible for delivering classroom and on-the-job training (OJT), airline specific training, signoffs and evaluating performance of employees at station within their designated area of expertise. As well as ensure company and customer services standards and policies are met, while maintaining a high level of proficiency and certification in required operational functions. This role will deliver airline practical, and instructor led training and monitor Classroom & OJT/Coaching activities at their respective station(s) to ensure Swissport and local specific requirements are met. In addition, this role will also serve as an interim supervisor, providing direction for all new hires until formally released to work independently within the Ground Handling operations.
Responsibilities
- Deliver detailed training in various formats such as instructor and virtual instructor led training, e-learning, self-directed training, on-the-job training, and relevant training materials.
- Deliver and oversee detailed practical Cargo operations Classroom & OJT including final assessment and sign off as required.
- Follow Swissport Corporate and NOAM Training Policy and Procedures and operate any equipment following Swissport Safe Systems of Work (SSOW) or Standard Operating Procedures (SOP).
- Actively monitor and promote best practices across the station.
- Implement internal quality assurance activities including operational audits.
- Continuously assess training at the station to ensure that staff are competent and confident to carry out their specific duties.
- Maintain compliance levels across station.
- Maintain regular and effective communication and strong working relationships with subject matter experts (SMEs) to ensure training relevance.
- Act as a role model and