ANC Seasonal Passenger Service Agent- Part Time

Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to deliver consistent, tailor-made aviation solutions globally for a better customer experience. We are driven by our core values of Show You Care, Do the Right Things, and Win as a Team.

About the role

As a Passenger Service Agent, you will provide all contracted passenger and customer services, including reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling VIPs, assisting passengers with special needs, and managing customer complaints.

The pay rate is $19/hr. Mandatory paid training lasts two to three weeks, scheduled Monday through Friday, beginning mid-April. The operation runs from mid-May to mid-September.

Candidates currently employed by Hallmark Aviation Services are not eligible for this position.

Responsibilities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing, including handling and fee calculation
• Assist passengers through arrival and check-in, including support for those with special needs (e.g., unaccompanied minors, VIPs, wheelchair assistance)
• Direct passengers through Customs, Immigration, and Quarantine as required
• Make public address announcements
• Assist Ramp Service Agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading and delivery
• Comply with all federal, state, municipal, airport authority, and carrier security requirements, as well as Swissport SOPs and policies
• Operate equipment, including jet ways, computer keyboards, and carrier-specific reservation/ticketing software
• Produce all required work-related documentation
• Perform other duties as assigned

Requirements

• High School diploma or GED equivalent
• Passion for customer service with relevant work experience
• Excellent communication skills (written and verbal) in the country’s primary language; additional languages are desirable
• Commitment to continuous improvement
• Self-motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures while applying a flexible approach
• Must be able to type and learn airline-specific computer reservation/ticketing software
• Willingness to work in inclement weather

Pay

$19/hr

Schedule

Mandatory paid training: two to three weeks, Monday through Friday, beginning mid-April. Operation runs from mid-May to mid-September.