Analyst Telecom
Tata Consultancy Services · Plano, TX · 1 mo ago
Information Technology$70k–$80k/yrFull-time
About the role
The Engagement Agent interacts with clients, ensuring successful delivery of services and high customer satisfaction. This role acts as the primary contact for Mid-Market Platinum customers.
Responsibilities
- Manage client relationships and communications
- Resolve issues and escalate risks
- Monitor engagement performance and outcomes
- Ensure compliance with organizational standards and SLO benchmarks
Pay
The salary range for this position is $70,000-$80,000 a year