Analyst/Sr Analyst, Business Readiness and Change Management

Why You'll Love This Job

This role supports the Next Gen Ops Program team in the IOC by turning program goals into adoption plans, coordinating with stakeholders, and ensuring large-scale readiness as legacy systems are replaced. The work is critical for shaping American Airlines’ future capabilities, enabling the organization to adapt swiftly to industry changes, enhance operational efficiency, and maintain a competitive edge in an evolving aviation landscape.

Responsibilities

• Support the change strategy for the Next Gen Ops Program, embedding adoption, readiness, and communications across all phases of transformation.
• Support design and execution of the communications plan—right message, right audience, right channel—to drive awareness, understanding, and engagement.
• Conduct impact assessments and change readiness analyses to identify affected roles, processes, and systems; translate insights into actionable plans.
• Partner with Regulatory & Compliance and Safety to ensure change deliverables align to regulatory requirements and support certification and audit needs tied to the system-of-record transition.
• Coach sponsors, leaders, and managers to model change, reinforce new ways of working, and sustain adoption.
• Partner cross-functionally across Flight Ops, Dispatch, Crew Scheduling, Inflight, Tech Ops, and Technology to synchronize cutovers and readiness milestones.
• Identify, analyze, and mitigate change risks, managing anticipated resistance and escalating issues with clear options and impacts.
• Integrate OCM into program delivery, ensuring readiness checkpoints, training development, and stakeholder engagement are built into release plans.
• Measure and report adoption outcomes (e.g., awareness, engagement, training completion, time-to-proficiency, utilization, error/defect rates, operational KPIs) and adjust tactics based on data.
• Prepare and deliver executive-ready updates on change health, stakeholder sentiment, and readiness status for governance forums.
• Champion a culture of change and continuous improvement, capturing feedback loops and embedding lessons learned into future releases.

Requirements

• Minimum Qualifications:
  • Bachelor’s degree in Business, Communications, Organizational Development, or related field (or equivalent experience)
  • 3 years as a change advocate (e.g., OCM Specialist, Communications Specialist, Business Analyst, or Product Owner) on technology-enabled programs
• Preferred Qualifications:
  • 5+ years in organizational change management for complex, regulated, or safety-critical environments
  • Experience with large-scale system implementations or operational transformations (preferably in airline operations or similar)
  • Prosci® certification (ADKAR) or equivalent
  • Exposure to commercial off‑the‑shelf (COTS) or SaaS solution delivery and enterprise rollouts

Skills & Certifications

• OCM expertise: impact analysis, stakeholder mapping, readiness assessments, reinforcement planning
• Communications excellence: concise storytelling, tailored messaging, and executive communications
• Training & enablement: partner with SMEs/learning teams to scope curricula, measure proficiency, and enable role-based adoption
• Collaboration & influence: build trust across matrixed teams; coach leaders and managers to sponsor and sustain change
• Analytical & outcomes-driven: define adoption KPIs; use data to guide decisions and adapt tactics
• Change agility: resilient, adaptable, and effective in ambiguous, fast-paced environments

Tools

• Proficiency with Microsoft 365 (PowerPoint, Excel, Word, Visio, Project)
• Familiarity with work management tools (e.g., Azure DevOps/JIRA)

What You'll Get

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription, and vision benefits, virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: Tools and resources to help you stay well and thrive.
• 401(k) Program: Employer contributions to your 401(k) program after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Benefits

At American Airlines, we believe in fostering a diverse and inclusive workplace where everyone feels valued and empowered to bring their best selves to work. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us reach our full potential and meet the needs of our diverse world.