Analyst, Quality

NeighborHealth, formerly East Boston Neighborhood Health Center, is one of the largest community health centers in the country, serving the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Every role at NeighborHealth is vital in advancing medicine and delivering the best care experience.

About the role

The Quality Analyst plays a key role in advancing the health center’s strategic projects on quality, population health, and performance improvement. This position is responsible for collecting, validating, analyzing, and reporting clinical and operational data to support organizational priorities. Working closely with senior leadership, the analyst produces dashboards, supports UDS and regulatory reporting, and provides actionable insights that drive improvements in patient outcomes and overall performance.

Responsibilities

• Develop, maintain, and analyze quality performance reports including UDS, HEDIS, PCMH, CMS, and internal quality measures.
• Extract, validate, and manage data from Epic using Reporting Workbench and other internal reporting tools.
• Produce monthly and quarterly dashboards aligned with organizational quality priorities.
• Track performance against quality goals and communicate updates to leadership and operational teams.
• Clean, organize, and analyze large datasets using Microsoft Excel and other tools.
• Create clear, compelling charts and visualizations to support data-driven decision making.
• Identify patterns and trends; collaborate with teams to design actionable and measurable improvements.
• Participate in quality initiatives using PDSA cycles, root cause analysis, workflow mapping, and related methodologies.
• Support clinical and operational teams with data validation and monitoring intervention outcomes.
• Assist in documentation and reporting for PCMH and accreditation requirements.
• Support population health activities including panel management, care gap reporting, and related analytics.
• Provide routine and ad-hoc data analysis for clinical and administrative teams.
• Conduct ongoing audits and validation to maintain high standards of data integrity.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Bachelor’s degree in Public Health, Healthcare Administration, Data Analytics, or related field.
• 1–3 years of experience in healthcare quality, data analysis, or population health.
• 1-3 years of EPIC experience required.
• Strong proficiency in Microsoft Excel.
• Experience with data visualization (charts, graphs, dashboards).
• Familiarity with quality improvement methodologies.
• Knowledge of SQL.
• Experience with Epic Reporting Workbench, Slicer Dicer, or other Epic reporting tools.
• Understanding of UDS, HEDIS, PCMH, and other clinical quality metrics.

Preferred Qualifications

• Epic Cogito certification.
• Experience working in an FQHC or community health center environment.
• Additional experience with other reporting/analytics tools.
• Demonstrated background supporting population health and value-based care initiatives.

Schedule

Full time

Locations

• 10 Gove Street – Taylor Building
• 151 Orleans Street
• 20 Maverick Square – Cradock Building
• 300 Ocean Avenue – Revere
• 79 Paris Street

Pay

Starting at $89,440 up to $137,280 based on experience