Analyst, Pro Capabilities

Key Responsibilities

• Business Acumen - Subject matter expert for the assigned initiative; Learn and report on best practices, industry standards, and requirements associated with assigned projects
• Data Analysis - Identify, research and measure ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise; Uses independent judgement to make recommendations
• Effective Communication - Ability to create clear and accurate documents and presentations and ability to present and deliver to a wide variety of stakeholders
• Project Management - Responsible for owning initiative specific projects and reporting, prioritizing projects and tasks to ensure deliverables and goals are met or exceeded; Assists Sr; Analysts or leaders in coordinating integrated teams from one or more external agencies or functional organizations supporting managed initiatives

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Working knowledge of SQL in BigQuery
• Working knowledge of Microsoft Office Suite
• Working knowledge of Tableau
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Working knowledge of analytical/statistics software (e.g., SPSS, SAS, R, Stata)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Demonstrated project management skills
• Demonstrated ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Demonstrated ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills