Analyst,Patient Relations

Core Responsibilities

• Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
• Serve as internal resource in the clinic on insurance questions for physicians and staff
• Aid patients in navigating the healthcare system, helping them resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
• Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage
• Manage welcome visits and orientation processes for new Oak Street Health patients
• Absorb and assist patients in applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
• Support the clinic management team on operational activities, as needed, including scheduling and billing
• Provide exceptional customer service to create an unmatched patient experience
• Foster patient engagement through the design and execution of events, including center tours
• Other duties as assigned

What are we looking for?

• Motivated individuals with a problem-solving orientation and a flexible and positive attitude
• An eagerness to help us build and refine our operating model
• Experience with and a supportive attitude toward our patient population of older adults
• Familiarity with relevant patient population community health experience preferred
• Proficient PC skills
• Bachelor’s degree preferred, or equivalent education and work experience
• Fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessary
• US work authorization

Why Oak Street?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being scrappy

Additional Information

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The Typical Pay Range For This Role Is $21.10 - $40.90

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

We anticipate the application window for this opening will close on: 09/27/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.