Analyst,Patient Relations

Responsibilities

• Aid patients in understanding their medicare and insurance options.
• Help patients navigate insurance issues, including coverage, benefits, summaries, and eligibility.
• Advise patients on how to get the most out of their insurance plans.
• Collaborate with the care team and outreach team to address insurance-related questions.
• Facilitate the welcome visit and orientation process for new Oak Street Health patients.
• Inform patients about applying for public benefits, such as Public Aid and Extra Help for prescription drugs.
• Support the clinic management team with operational activities, including scheduling and billing.
• Provide exceptional customer service and foster patient engagement through events.
• Handle other duties as assigned.

Requirements

• Strong computer skills, including proficiency in Gmail, MS Word or Google Docs, Excel, etc.
• US work authorization.
• Strongly preferred qualifications include proficiency in non-English languages spoken by Oak Street Health's patient population.
• Experience helping patients or customers understand their insurance coverage.
• A passion for creating an unmatched patient experience.
• A problem-solving orientation and a flexible, positive attitude.
• Experience in sales background preferred.
• Experience helping patients navigate the healthcare system, especially related to Medicare and managed care.

Qualifications

• Bachelor’s degree preferred, or equivalent experience.

Skills

• Exceptional customer service skills.
• Ability to communicate effectively with patients and staff.
• Problem-solving and flexibility.

Benefits

The typical pay range for this role is $21.10 - $40.90. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve and we are committed to fostering a workplace where every colleague feels valued and belongs. Great benefits for great people. We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.