Analyst of Issues, Events & Remediation

About the Role

The Corporate Functions Governance & Control team within Enterprise Shared Services (ESS) serves as the business unit Governance & Control Management function for several corporate groups, including ESS; Corporate Affairs & Communications (CA&C); Colleague Experience Group (CEG); General Counsel’s Organization (GCO); Global Risk & Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ). The team enables risk governance and control management for Corporate Functions by governing, identifying, assessing, managing, and reporting on enterprise, operational, and compliance risks.

This role involves extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

• Collaborate on investigations and conduct root cause analysis to address repeated issue types.
• Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis).
• Support portions of the remediation process, including:
  • Tracking progress
  • Validating resolution efficacy
  • Communicating status updates to stakeholders
• Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process.
• Identify trends in issues and events to uncover potential systemic risks or control weaknesses within business unit processes.
• Support portions of the End-to-End (E2E) business unit issue resolution process.
• Perform sample testing of specific issues to ensure resolution is complete and effective.
• Analyze data to assist in preparation of detailed reports on issue status, trends, and outcomes.
• Support sharing insights, best practices, themes, etc., across the enterprise.

Qualifications

Required Qualifications:

• 2+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function).
• Understanding of critical operational risk management lifecycle activities.
• Project management, communication, and interpersonal skills.
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
• Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
• Employment eligibility to work with American Express in the United States (the company will not pursue visa sponsorship for this position).

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Management, or a related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
• Experience in at least one of the following:
  • Scoping, prioritizing, and supporting remediation of operational issues.
  • Investigating and conducting root cause analysis to address repeated operational risk issue types.
  • Facilitating quality assurance on documentation of operational risk issues and events.
  • Recommending remediation processes for operational risk issues and events.
  • Performing quality assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability.
  • Supporting the business unit End-to-End (E2E) issue resolution process.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, we help define the future of American Express.

Benefits

• Competitive base salaries and bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

For a full list of Team Amex benefits, visit our Colleague Benefits Site.