Risk Analyst, Issue Management

About the role

The Enterprise Risk Management Program Governance team ensures a structured and consistent approach to managing Enterprise Issue Management, Risk and Control Self-Assessment (RCSA), and associated risk reporting. We provide oversight, standardization, and accountability to drive effective identification, monitoring, mitigation, and reporting of risks to align with the organization's strategic objectives and regulatory requirements.

Responsibilities

• Support the governance, execution, and continuous improvement of the Enterprise Issue Management program.
• Partner with Risk, Security, Compliance, and Business Unit (1st Line Risk) stakeholders to ensure issues are identified, documented, remediated, and closed in accordance with program standards.
• Drive consistency, increase accountability, and influence stakeholders across the enterprise while strengthening the organization’s overall risk posture.
• Monitor issue lifecycle activities, policy compliance, service level expectations, and overall program health while partnering with stakeholders to promote timely remediation and effective risk mitigation.
• Perform quality assurance reviews of issues and remediation plans to ensure complete and accurate documentation, clear risk articulation, effective root cause analysis, and compliance with enterprise standards.
• Analyze issue data to identify recurring themes, systemic control weaknesses, emerging risks, opportunities to reduce repeat risk events, and strengthen risk mitigation.
• Develop executive-ready reporting on key metrics and insights such as past-due, high-risk and aged issues, issues lacking remediation plans, risk acceptance requests, and escalations.
• Serve as a trusted advisor to Risk and Business Unit stakeholders by interpreting program requirements, providing guidance, and promoting consistent issue management practices.
• Leverage stakeholder feedback to improve Issue Management processes, tooling, reporting, and operational efficiency.

Requirements

• Five to seven years of experience in risk management, audit, compliance, enterprise governance, or related control oversight function; preferably including experience supporting or overseeing the issue/finding management lifecycle.
• Experience working within fintech, financial services, or other regulated technology industries.
• Experience administering or enhancing GRC platforms (e.g., Archer), including workflow optimization, user experience improvements, and release planning.
• Strong critical thinking, stakeholder management, and influencing skills with the ability to challenge constructively, identify risk insights, and drive outcomes without direct authority.
• Strong process execution experience, able to independently lead process improvement, change management, and transformation initiatives from ideation to execution.
• A self-motivated team player who works effectively both independently and in a collaborative environment with a passion for continuous improvement.
• Bonus if you have Experience facilitating governance forums or stakeholder training to large audiences.
• Experience using reporting and visualization tools (e.g., Power BI, Quickbase) to develop dashboards and program metrics for senior audiences and/or committees.

Qualifications

Desired Bachelor's Degree

Skills

Strong critical thinking, stakeholder management, and influencing skills with the ability to challenge constructively, identify risk insights, and drive outcomes without direct authority.

Benefits

Modern, international work environment built on collaboration, flexibility and respect

A competitive salary and benefits

The chance to work on some of the most challenging, relevant issues in financial services & technology with a dedicated and motivated team

A variety of career development tools, resources and opportunities

Time to support charities and give back in your community

Pay

Competitive salary and benefits

Schedule

Full-time

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EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply

If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.