Analyst Network Delivery-India

Troubleshooting

• Troubleshoot severity 1 & 2 Issues in the devices.
• Provide support to Network hardware/software/configuration as assigned by Monitoring Team – Timely closure of incidents.
• Quality of resolution notes.
• Keep customer satisfaction high.
• Reduce user downtime.
• Analyze chronic problems.
• Provide Industry best practices and Standards.
• Maintain the hardware Inventory Update to date.

Problem Diagnosis & Resolution

• Provide specialized hardware / software / network problem diagnosis / resolution.
• Rout physical problems to onsite hands and feet support staff.
• Cook H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues.
• Upgrades based on new technology/New deployments.
• Create Standard Operating Procedure (SOP’s).
• Network Capacity Planning.
• Packet Capture Analysis.

Device Knowledge

• Cisco Routers/Switches/Cisco ASA/PaloAlto/Citrix Load balancers/Zscaler/SDWAN

Project Competencies and Behavioral Competencies

• Resolve technical issues & ensure smooth operation.
• Maintain client SLA.
• Effectively collaborate and communicate with the stakeholders.

Qualifications

• Knowledge of CCNA and CCNP is highly desirable.