Analyst, Museum Operations

About the role

The Analyst, Museum Operations role (Guest Services Supervisor) of The Walmart Museum is responsible for overseeing the daily operations, ensuring an exceptional visitor experience, and preserving the rich history of Walmart.

Responsibilities

• Manage daily museum operations, including staff scheduling, facility maintenance, and exhibit support.
• Provide training, coaching, and performance feedback to staff to enhance team effectiveness.
• Oversee cash handling processes via daily cash reconciliation as well as weekly deposits to bank.
• Address visitor inquiries, complaints, and emergencies promptly while maintaining high customer service standards.
• Prepare and maintain operational reports and inventory to support efficient museum and retail functions.
• Implement and monitor safety and emergency procedures to protect visitors, collections, and facilities.
• Foster collaborative relationships with community stakeholders to support museum objectives.

Requirements

• Proven experience in operations and facility management within a customer-focused environment.
• Strong leadership skills with the ability to manage, train, and develop staff effectively.
• Expertise in risk management and adherence to safety standards to maintain a secure environment.
• Proficiency in cash handling, and financial compliance.
• Excellent reporting and analytical skills to monitor operational performance and identify improvement opportunities.
• Ability to foster positive relationships with stakeholders and support organizational goals.
• Commitment to delivering high standards of customer service and operational excellence.

Qualifications

• Option 1: Bachelor’s degree in museum studies, history, business administration or related area and 1 year’s experience working in museum operations.
• Option 2: 2 years’ experience working in museum operations.

Skills

• Proven experience in operations and facility management within a customer-focused environment.
• Strong leadership skills with the ability to manage, train, and develop staff effectively.
• Expertise in risk management and adherence to safety standards to maintain a secure environment.
• Proficiency in cash handling, and financial compliance.
• Excellent reporting and analytical skills to monitor operational performance and identify improvement opportunities.
• Ability to foster positive relationships with stakeholders and support organizational goals.
• Commitment to delivering high standards of customer service and operational excellence.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Pay

The hourly wage range for this position is $21.00 - $40.00*

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Schedule

Primary Location: 1205 Se Moberly Ln, Bentonville, AR 72712-7002, United States of America