Analyst, IT Service, Deerfield

About the role

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.

Responsibilities

• Serve as a trusted IT partner for business stakeholders at the Deerfield corporate office
• Provide advanced (Tier 2+) support for end-user issues across desktops, laptops, mobile devices, collaboration tools, peripherals and printers
• Ensure AV/meeting room technologies are operational and support large-scale meetings and events
• Act as an escalation point for complex technical issues and drive resolution across teams
• Deliver a high-touch support experience for corporate users, including VIP/executive support where required
• Identify recurring issues and proactively implement solutions to improve the overall user experience
• Own and support day-to-day IT operations for the Deerfield corporate office and other sites in the Chicago-area (e.g. Waukegan hangar)
• Provide hands-on support for infrastructure at Chicago data center as needed
• Collaborate with global IT teams (network, security, endpoint, applications) to resolve issues and deliver services
• Promote IT standards, security practices, and compliance requirements
• Manage hardware lifecycle processes including provisioning, refresh, and asset tracking
• Perform system configurations, deployments, and upgrades in alignment with enterprise standards

Requirements

This position will be required to maintain a noticeable presence at the Deerfield corporate office during core office hours, with possibility to participate in an on-call rotation to provide after-hours support for Executive and VIP staff, as necessary.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
• Experience: 2+ years of experience in IT support or Site IT roles, preferably in a corporate enterprise environment
• Proven experience providing Tier 2+ support and managing complex technical issues
• Experience working with enterprise IT service management tools (e.g., ServiceNow)
• Prior experience supporting executive/VIP users and high-visibility environments is an asset
• Demonstrated experience contributing to or leading IT projects and initiatives
• Technical skills: Strong knowledge of Windows OS and endpoint troubleshooting, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory / Azure AD / Entra ID, Endpoint management tools (e.g., Intune, SCCM)
• Understanding of Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi), AV/meeting room technologies, printer technologies, Mobile device support (iOS, Android)
• Familiarity with ITIL processes and service management practices
• Soft skills: Strong problem-solving and analytical skills with the ability to troubleshoot complex issues, excellent communication skills, strong customer service orientation and ability to build trust with stakeholders, ability to prioritize and manage multiple competing demands in a fast-paced environment, demonstrated ability to collaborate with others and contribute to a positive team environment

Skills

• Strong knowledge of Windows OS and endpoint troubleshooting
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Active Directory / Azure AD / Entra ID
• Endpoint management tools (e.g., Intune, SCCM)
• Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
• AV/meeting room technologies
• Printer technologies
• Mobile device support (iOS, Android)
• ITIL processes and service management practices

Benefits

The salary range for this role, in Deerfield IL, is between $62,200 - $106,600. While we provide this range as general guidance, several factors are taken into consideration when making compensation decisions including, but not limited to, candidate skill set, experience and training, licensure and certifications, work location, and other business and organizational needs. Actual salary and benefits may differ based upon location.

We provide an attractive benefits package that includes comprehensive medical, dental, vision coverage, and life insurance and well as disability coverage for positions working more than 30 hours per week. In addition, we have a retirement program that encourages our employees to save for the longer term, with generous matching employer contributions. Our benefit package also demonstrates our culture of care with paid vacation, sick days and holidays as well as paid personal and maternity/parental leaves and an Employee and Family Assistance Program.

In addition to base pay, this role is also eligible to participate in our annual incentive plan, consistent with the terms of our program(s) where discretionary pay out of awards is reflecting components such as performance of the company and the employee.

Details of the benefits package will be shared in the application process.

This information is provided in compliance with applicable state equal pay and pay equity legislation and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

Nutrien also makes internal equity a consideration in all pay decisions.