Analyst, Investor Services

About the role

Ares Management is looking to hire an Analyst for the Global Client Solutions (“GCS”) team in New York. Investor Services is expanding its team to support the firm’s strategic objectives related to fundraising and client service. Investor Services acts as a centralized point of contact for external clients, internal teams, and service providers on investor data, onboarding, inquiry management, and data rooms across all business lines at Ares (credit, private equity, real assets, infrastructure, secondaries, and strategic initiatives). This is a unique opportunity to join a growing team that is defining new processes, building technologies, and launching enterprise-wide functions.

Responsibilities

• Work closely with Relationship Management and Product Management teams, globally, to streamline and centralize processes across different groups including Finance, Accounting, Legal, Tax, Compliance, and Technology
• Capture investor data during the onboarding process and investor lifecycle maintenance
• Respond to and resolve investor-related inquiries and/or requests in a timely manner
• Identify and escalate complex cases or queries to senior team leads
• Reconcile data to Fund Administrators’ and follow procedures to resolve any breaks
• Manage investor data rooms – including set up, document, and contact maintenance
• Support investor onboarding process, which includes review of all onboarding documents such as subscription agreement, AML/KYC, regulatory related, and tax documents
• Assist in developing, implementing, documenting, and training on new workflows and procedures utilizing technology to create and improve processes and drive change
• Build a strong network across the firm and with external vendors to facilitate strong collaboration and promote best practices across business operations groups including Technology, Finance, Accounting, Human Resources, Legal, Tax, Compliance, Fund Administrators, and External Counsel

Requirements

• Strong team player who enjoys collaboration, working cross-functionally, and demonstrates willingness to assist with various tasks, as needed
• Eagerness to learn and grow within the alternative investment industry
• Critical thinker with ability to think creatively to troubleshoot and resolve issues
• Comfortable and capable of managing multiple priorities from multiple sources, including internal and external requestors
• Ability to prioritize and multi-task under pressure and across time zones to drive processes and results
• High attention to detail and customer experience to provide a best-in-class client experience
• Demonstrate a high level of integrity to protect sensitive client information
• Outstanding presentation, communication, writing, and interpersonal skills
• Strong Microsoft suite skills, especially Excel and PowerPoint; Visio is a plus

Qualifications

• College graduate with outstanding academic record
• 1-3 years of professional experience in a fast-paced, self-driven role, preferably within investment/wealth management, business management/strategy, consulting, and/or financial services
• Experience with Salesforce and/or Intralinks is a plus
• Experience in customer service is a plus
• Experience working with alternative asset classes is a plus
• Spoken or written multilingual proficiency is a plus

Pay

The anticipated base salary range for this position is $85,000 - $95,000 per annum. Total compensation may also include a discretionary performance-based bonus.

Benefits

Ares U.S. Core Benefits include:

• Comprehensive Medical/Rx, Dental, and Vision plans
• 401(k) program with company match
• Flexible Savings Accounts (FSA)
• Healthcare Savings Accounts (HSA) with company contribution
• Basic and Voluntary Life Insurance
• Long-Term Disability (LTD) and Short-Term Disability (STD) insurance
• Employee Assistance Program (EAP)
• Commuter Benefits plan for parking and transit

Ares offers additional benefits including:

• Access to a world-class medical advisory team
• A mental health app that includes coaching, therapy, and psychiatry
• A mindfulness and wellbeing app
• Financial wellness benefit that includes access to a financial advisor
• New parent leave
• Reproductive and adoption assistance
• Emergency backup care
• Matching gift program
• Education sponsorship program