Analyst II, Technology Operations - Global Marketplace Risk

About the role

The Analyst II, Global Marketplace Risk – Policy Intelligence & Governance will support the execution and continuous improvement of Marketplace seller screening policies through data analysis, governance, and operational insights. This role partners closely with Risk Strategy, Product, Engineering, Data Science, and Operations to ensure policies are implemented consistently, performance is monitored, and emerging risks are identified early. The ideal candidate is highly analytical, curious, and detail-oriented, with the ability to translate data into actionable recommendations. Depending on business priorities, this role may support portfolio performance monitoring, policy implementation, decision governance, audit programs, or reviewer tooling initiatives.

Responsibilities

• Analyze seller screening performance to identify emerging trends, decision quality opportunities, and policy gaps.
• Support implementation of new policies, rule changes, and governance initiatives by validating outcomes and measuring business impact.
• Build dashboards, scorecards, and reporting that provide visibility into portfolio health, decision accuracy, audit performance, and operational metrics.
• Partner with Risk Strategy, Product, Engineering, Data Science, Analytics, and Operations to investigate issues and recommend data-driven improvements.
• Monitor KPIs and investigate changes in false positives, false negatives, manual review rates, decision consistency, and seller outcomes.
• Support audit programs by analyzing findings, identifying root causes, and tracking corrective actions.
• Help improve policy documentation, decision explainability, reviewer guidance, and governance processes.
• Perform ad hoc analyses to support executive reviews, business planning, and emerging risk investigations.

Requirements

• Strong analytical skills with experience using data to solve business problems.
• Experience working with SQL and data visualization tools (Tableau, Looker, Power BI, etc.).
• Ability to synthesize data into clear recommendations and communicate findings to technical and business stakeholders.
• Strong attention to detail with excellent organizational skills.
• Comfortable working in ambiguous environments with multiple cross-functional partners.
• Ability to manage multiple priorities while maintaining high-quality execution.
• Curiosity to understand how policy, operations, data, and technology work together to improve business outcomes.

Qualifications

Minimum Qualifications:

• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area.
• 2 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications:

• Experience in eCommerce, fraud, trust & safety, risk, operations, or analytics.
• Experience with SQL, Python, or similar analytical tools.
• Familiarity with risk decisioning, policy implementation, audit programs, or operational governance.
• Experience developing dashboards or recurring business reporting.
• Understanding of experimentation, KPI measurement, and performance monitoring.
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

Skills

• Data Analysis & Business Intelligence
• SQL & Data Visualization
• Root Cause Analysis
• Policy Performance Monitoring
• Decision Quality & Governance
• Process Improvement
• Dashboard & KPI Development
• Cross-Functional Collaboration
• Operational Analytics
• Executive Communication

Benefits

• Competitive pay including performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor's degrees, English Language Learning, and short-form certificates.

Pay

The annual salary range for this position is $70,000.00 - $130,000.00. Additional compensation includes annual or quarterly performance bonuses and stock for certain positions.

Primary location: 1601 SE 10th St, Bentonville, AR 72716, United States of America.