Analyst II, IT - Operational Technology

Role Summary

The Analyst II, IT - Operational Technology role is responsible for Vendor & Application management as well as performing or monitoring activities and projects related to the operation, integration, implementation, upgrade, and/or changes to Buckeye Operational Technology systems.

Roles And Responsibilities

• Implementation / Administration
  • Complete assigned tasks that assist with the implementation of various projects related to Buckeye’s applications.
  • Document end-user requirements related to the new applications.
• System Maintenance
  • Perform the maintenance of various systems and technologies.
  • Respond to reported application issues.
• Application Administrator
  • Perform setup and configuration of assigned applications and administering systems interfaces.
• Internal Support
  • Cook up coordination of the various IT systems with lifecycle management of assigned and dependent applications.
• Documentation
  • Manage documentation for all supported applications and ensure documentation is current.
  • Manage documentation for IT PMO, Disaster Recovery, Interconnection, etc.
• Testing
  • Manage testing of multiple system upgrades before releasing them to the Buckeye Business and provide recommendations for application system upgrades and enhancements.
• On-Call Support
  • Provide on-call support during non-business hours to Operations on an as-needed basis.
• Customer Service
  • Providing exceptional customer service.
• SOX/Compliance
  • Monitor, perform and document processes and system internal audits.
  • Maintain compliance with SOX Compliance mandates.
• Training
  • Be familiar with and be able to deliver training for new users on operational technolgy systems and for all users on updated operational technolgy systems.
  • Function as a training resource for all users.
• Process Improvements
  • Contribute and/or Lead based on knowledge and experience, continuously identify potential opportunities to increase efficiencies and/or improvements to existing processes.
  • Identify gaps in the current business model and propose processes that will help move the business forward.

Position Requirements

• Education: Management Informational Systems, Computer Science, and/or Engineering
• Experience: 3–5 years of experience supporting Terminal Automation Systems (Toptech TMS) and/or Operational Technology (OT) environments within refined fuels or related industrial domains.
• Technical Experience: Desired technical experience includes Linux administration, PuTTY, Toptech TMS, MySQL, Microsoft SQL Server, refined petroleum load rack controllers (MultiLoad, AccuLoad), client/server architectures, Penguin (Stratus) ztC Edge technologies, browser-based applications, and demonstrated experience leveraging AI tools to support, optimize, troubleshoot, and enhance Terminal Management Systems (TMS) operations and data-driven decision-making.
• Technical Skills: Demonstrated ability to troubleshoot, configure, install, upgrade, and support industry-specific applications and systems, including Toptech TMS, FuelsManager, Rosemount TankMaster, System Associates Inc. WeighMaster, Railman, and Digi PortServer devices. This includes diagnosing communication, data integrity, and integration issues across OT and IT boundaries.
• Soft Skills: Strong critical-thinking and problem-solving skills, with the ability to analyze complex system interactions, perform root cause analysis, and implement effective corrective actions in high-availability terminal environments. Experience configuring serial, network, and protocol integrations (e.g., Digi PortServer configurations) is essential to ensure reliable system communications and operational continuity.
• Infrastructure and Operating Systems: Strong working knowledge of Windows operating systems and Linux environments, along with network infrastructure components including routers, switches, firewalls, and related network security technologies.
• IT/OT Application Experience: Hands-on experience supporting and administering IT/OT applications such as FactoryTalk AssetCentre, Rockwell Secure OT, BeyondTrust Privileged Remote Access (PRA), Pleasant Password Server, or similar asset management, cybersecurity, privileged access, and backup/recovery solutions.
• Security, Access, and Remote Support Capabilities: Proven ability to configure, manage, and troubleshoot secure remote access, privileged credential management, and recovery operations across IT and OT environments. This includes leveraging tools such as BeyondTrust PRA to ensure secure vendor and internal access, maintaining compliance, and supporting high-availability operational systems.
• Other Skills, Attributes And Abilities: Communication (oral & written), Decision Making & Problem Solving, Customer Service, Stakeholder Engagement, Use of Resources (including contractor management), Time Management & Organization, Self-Development.
• Physical & Safety Requirements: The person in this position needs to occasionally move inside the office to access file cabinets, office equipment, etc. This role continuously operates a computer and other office productivity equipment (i.e., a calculator, copy machine and computer printer).

About You

To be successful in the Buckeye culture, our employees must possess a demonstrated commitment to environmental responsibility and regulatory compliance. Excellent communication, both written and verbal, as well as strong organizational skills are paramount. You must work independently and be able to exercise tact, discretion, and professionalism when dealing with internal and external customers, and when handling sensitive and confidential information. Buckeye wants to create and reward an organizational focus that stimulates the creative and entrepreneurial actions of its employees that result in innovative ways of reducing costs, generating revenues, improving productivity, or improving processes. People First Culture From managing over 5,000 miles of pipeline to commercializing clean energy projects, our people collaborate to provide world-class service and meet the changing energy needs of our customers. Our employee-first culture means that we invest in our employees and equip them to be fully contributing members of high performing teams. We are focused on collaboration, inclusion, empowerment, accountability, and professional development. We want the best in you to bring out the best in us. Join us as we work together to build a business that is responsive to the needs of the future while continuing to serve the energy needs of communities today.