Technology Operations Analyst 2

Location

Charlotte, Chandler, and Columbus. This position is not remote.

What's the Job?

• Provision access to end users across various Lines of Business within Wells Fargo.
• Collaborate closely with Database Administrators and Application teams to determine access requirements.
• Manage user accounts by creating, deleting, and granting privileges on platforms such as Oracle, SQL, Teradata, PostgreSQL, Yugabyte, or DB2.
• Utilize ticketing systems like ServiceNow, ART, Remedy, or Pac2000 to track and resolve access requests efficiently.
• Troubleshoot technical issues and provide exceptional customer service in a fast-paced environment.

What's Needed?

• Minimum of 2+ years' experience provisioning access on relevant database platforms.
• Experience working with ticketing systems such as ServiceNow, Remedy, or similar tools.
• Proven troubleshooting skills and ability to resolve technical issues effectively.
• Strong communication skills and customer-focused approach.
• Proficiency in MS Excel is highly desirable.

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment.
• Gain valuable experience in security and access management within a major financial institution.
• Develop your technical skills and expand your professional network.
• Participate in on-call rotations and contribute to critical security operations.
• Work in a role that encourages continuous learning and growth.

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay