Analyst II, Epic Healthy Planet - Compass Rose

About the role

The Epic Healthy Planet – Compass Rose Analyst II position is within the Community Technology Cooperative, LLC (CTC), a subsidiary of Community Care Cooperative (C3). C3 is a 501(c)(3) non-profit ACO governed by Federally Qualified Health Centers (FQHCs) dedicated to improving the health and wellness of the communities they serve.

Responsibilities

• Provide outstanding customer service
• Facilitate end users' ability to understand and maximize the use of the software to perform daily operations
• Work with the IT Education staff to assist in training users and in the development of documentation
• Guide the modification of system applications in instances where current applications impede performance or where changes will enhance performance
• Integrate new application(s) in the existing HIS according to the implementation schedule
• Respond to user questions with timely answers and/or referral to appropriate department/person
• Work with other IT staff to ensure interfaces between applications and systems are functioning properly
• Maintain and periodically review dictionaries, assist in entering and maintaining user codes, maintain the security of applications, and ensure consistency between various dictionaries
• Investigate discrepancies in statistics which could indicate a problem with the accuracy of data on a timely basis
• Work with application managers, staff from affected areas, and representatives from other impacted areas, to analyze computer system functions and compare data and existing systems both functionally and procedurally
• Develop system documentation to supplement vendor manuals and which defines processes, procedures, and policies regarding utilization of various functions
• Aid departments with the development of downtime procedures
• Work with Operations Manager and staff to establish schedules for report production and system jobs to maintain balanced system utilization and minimize system degradation, if necessary
• Sustain working knowledge of key functions of all aspects of the department in order to provide emergency coverage in the absence of others in the department
• Notify the Applications Manager of requests for custom modifications to standard applications and of any updates to standard systems which replace existing custom modifications so that the Application Manager can take appropriate action
• Participate in applications on-call rotation for the information system
• Participate in Workgroups and committees as necessary

Qualifications

• Required certifications: Healthy Planet and Compass Rose Clinical Build, Ambulatory
• Minimum of 2 years’ experience as a certified Epic analyst
• Must have participated in at least one Epic implementation