Analyst II - Crisis Management

About the role

This role is on a hybrid schedule in our Charlotte, NC office. This role is in office a few days weekly with some remote work.

Responsibilities

• Support CM’s Incident & Technology Management function (and broader CMBC organization) in executing its responsibilities.
• Maintain and execute monitoring, escalation, and response tracking processes, including logging incidents, documenting actions, and preparing management summaries and related materials.
• Cross-functionally to support the timely identification and escalation of risks and potential crises that may impact Ally, including technology, cyber, facilities, weather, personal safety, and domestic or international events.
• Support the use and administration of tools and technology related to monitoring, notification, incident tracking, and response coordination, including assisting stakeholders with tools as needed.
• Aid in the development and maintenance of CM-related metrics and trend analysis by compiling data, updating records, and supporting recurring reporting activities.
• Utilize Ally’s emergency notification system to support the timely dissemination of incident-related communications, and to collaborate with internal and external partners on system enhancements, testing, and related process improvements.
• Maintain and enhance CM documentation by identifying process gaps, workflow issues, and areas for improvement, while supporting efforts to streamline documentation, tracking, reporting, and other operational processes in alignment with relevant enterprise frameworks.
• Prepare presentations, briefing materials, status updates, and summary documentation for leadership briefings, committees, and other stakeholder forums.
• Support response management operations, which may occur outside of regular working hours and during the weekend.
• Maintain and enhance processes for reporting and document retention to satisfy audit or other policy requirements.

Requirements

• 1+ years of experience
• High school Diploma or GED equivalent
• Incident response or crisis management experience (private or public sector) preferred
• Sharp analytical skills and the ability to aggregate information to support conclusions
• Strong written and verbal communication skills
• Ability to interact with colleagues in a professional manner
• Ability to work collaboratively and build trusted partnerships with internal and external stakeholders
• Self-motivated and able to effectively manage competing demands and priorities
• Capacity to effectively utilize incident/risk management platforms, monitoring and tracking tools, and/or emergency notification systems
• Proficiency with Microsoft Teams, Word, SharePoint, PowerPoint, Excel, and Power BI
• Experience in or understanding of operational risk management, crisis management, business continuity, emergency management, physical security, or enterprise resilience
• 1+ years of experience in financial services, risk management, or related field

Qualifications

• Sharp analytical skills and the ability to aggregate information to support conclusions
• Strong written and verbal communication skills
• Ability to interact with colleagues in a professional manner
• Ability to work collaboratively and build trusted partnerships with internal and external stakeholders
• Self-motivated and able to effectively manage competing demands and priorities
• Capacity to effectively utilize incident/risk management platforms, monitoring and tracking tools, and/or emergency notification systems
• Proficiency with Microsoft Teams, Word, SharePoint, PowerPoint, Excel, and Power BI
• Experience in or understanding of operational risk management, crisis management, business continuity, emergency management, physical security, or enterprise resilience
• 1+ years of experience in financial services, risk management, or related field

Skills

• Sharp analytical skills and the ability to aggregate information to support conclusions
• Strong written and verbal communication skills
• Ability to interact with colleagues in a professional manner
• Ability to work collaboratively and build trusted partnerships with internal and external stakeholders
• Self-motivated and able to effectively manage competing demands and priorities
• Capacity to effectively utilize incident/risk management platforms, monitoring and tracking tools, and/or emergency notification systems
• Proficiency with Microsoft Teams, Word, SharePoint, PowerPoint, Excel, and Power BI
• Experience in or understanding of operational risk management, crisis management, business continuity, emergency management, physical security, or enterprise resilience
• 1+ years of experience in financial services, risk management, or related field

Benefits

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Sustaining your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Pay

Base Pay Range: $55000 - $95000 USD

Schedule

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.