Analyst I - Mediator
About the role
In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.
Responsibilities
Under supervision of the Supervising Special Investigator I (SSI I), the Analyst I is responsible for performing a variety of less complex analytical assignments for the Enforcement Division's Intake and Mediation Center.
- Reviews incoming consumer complaints
- Gathers evidence from the parties
- Analyzes contractor law
- Conducts mediation
- Makes recommendations
- Tracks all complaints and determines priority to meet established timelines
- Prepares and analyzes tracking spreadsheets
- Prepares summary reports based on findings to ensure a timely and fair complaint handling process
- You will find additional information about the job in the Duty Statement.
Requirements
Working Conditions: Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.
Effective July 1, 2025, the State of California implemented the Personal Leave Program