Analyst I

Salary range: $3,861.00 - $6,276.00 per month. Effective July 1, 2025, a temporary pay reduction applies under the Personal Leave Program (PLP) 2025. New hires start at the minimum salary.

About the role

The Analyst I, under the direction of the Supervisor I of the Consumer Affairs Branch (CAB) Consumer Analysis and Programs (CAP) Unit, provides analysis of CAB operations, including quality assurance and case management. Assignments involve creating reports, measuring and improving complaint resolution processes, and supporting CPUC policymakers and stakeholders using insights from consumer complaints.

The role involves preparing data and written analyses, running data queries, conducting studies, and collaborating closely with analytical and operational staff within CAB.

Responsibilities

• Analyze CAB operations, focusing on quality assurance and case management.
• Create reports and measure complaint resolution processes to identify improvements.
• Support CPUC policymakers and stakeholders using data from consumer complaints.
• Prepare data and written analyses, run data queries, and conduct studies.
• Collaborate with analytical and operational staff within the Consumer Affairs Branch.

Requirements

Applicants must meet the Minimum Qualifications stated in the Classification Specification for Analyst I. Eligibility may be gained through standard examination or the Limited Examination and Appointment Program (LEAP) for applicants with disabilities.

A Statement of Qualifications (SOQ) is required, addressing the following:

• Experience gathering, analyzing, and presenting data, especially using Excel or similar software.
• Experience planning, organizing, or evaluating a program, project, or assignment.
• Experience handling multiple assignments with accuracy and meeting deadlines.

The SOQ must be in 11-point Arial font, single-spaced, and no more than two pages. Applicants who do not submit a completed SOQ or exceed the page limit will not be considered.

If using education to meet minimum qualifications, submit a copy of your transcript or diploma. Foreign degrees must be verified for U.S. equivalency by the application deadline.

Employment information on the STD 678 state application must be complete, including dates, duties, and supervisor contact details. Resumes cannot substitute for the completed STD 678.

Department Information

The CPUC's External Affairs Division is a dynamic team of nearly 100 individuals committed to providing essential utility services for all Californians. The division prioritizes building trust, fostering engagement, connecting teams, and delivering impactful results through seven key functions:

• Public & Media Relations
• Creative Services
• Consumer Advocacy
• Internal & Executive Communications
• Strategic Programs & Partnerships
• Local Government & Community Engagement
• Public Participation & Engagement

The division crafts compelling narratives, establishes valuable partnerships, and fosters connections across California.