Analyst - Global Markets Business Coordination

Work location: New York, New York, United States of America. Full-time position (40 hours per week) within TD Securities.

About the Role

Regulatory & Supervisory Management proactively supports the TD Securities Global Markets' businesses to achieve sustainable business strategies, effective and efficient operational processes, effective supervision and control processes, and alignment with the Bank's risk appetite and regulatory requirements. The Global Markets Business Coordination (GMBC) Analyst will support the GMBC Director with the planning, management, and delivery of a robust TD Securities Global Markets Business Coordination mandate through all specific phases in alignment with business strategies.

Responsibilities

• Act as specialist in the execution of Global Markets Front Office Employee Change.
• Communicate with a wide range of audiences comfortably and effectively within RSM, the Front Office, Business Heads, and Senior Executives.
• Ensure efficiency and completeness of execution of individual employee on/off-boarding and employee change management for TD Securities’ Global Markets across all regions.
• Facilitate the timely on/off-boarding, transfers, and departures of Global Markets employees and related application accesses through communication with other internal service groups and follow-up.
• Manage all ad hoc access requests and access issues for Global Markets.
• Manage the execution and follow-up with HR on Associate Rotational program/interns/co-ops.
• Manage Service Level Agreements and escalation to all support and provisioning teams that are decentralized globally.
• Conduct Standard Roles Document ("SRD") reviews and triage.
• Provide support to GMBC's Global Telephony mandate.
• Undertake information gathering, research, and analysis of data to provide relevant advice and information.
• Assist with various Global Markets reviews, reporting, and reconciliations.
• Create and take ownership of existing and new business management reporting, including presentations and dashboards to be shared with senior management.
• Provide management with analysis of issue drivers, root causes, and recommendations for process improvement.
• Identify and investigate standard and nonstandard issues within area of accountability.
• Develop and maintain strong relationships with Front Office partners as well as with independent support and control groups.
• Participate in small/mid-size projects and provide input to policy and project development enhancements.
• Respond to stakeholder requests, escalating identified issues with recommendations for further management action where required.
• Ensure ongoing communication with the team regarding status and progress of tasks and activities.
• Participate fully as a member of the broader RSM team and contribute to a positive work environment.
• Develop professional expertise through on-the-job training and observation.
• Collect and maintain industry data from outside sources to assist with risk assessment.
• Participate in and/or assist in leading internal training activities for sales and customer service employees.
• Participate in special projects and perform additional duties as required (e.g., AML reporting).
• Represent TD at civic, professional, and bank-sponsored events; serve on non-profit boards and participate in professional organizations, as opportunities become available.

Requirements

• 4-year degree or equivalent experience.
• Highly motivated and committed to providing superior service.
• Strong communication, interpersonal skills, and the ability to work independently and as part of a team.
• Superior analytical skills and the ability to exercise sound judgment to make decisions.
• Proven accuracy, strong organizational skills, and ability to multi-task to meet SLAs.
• Expert knowledge of practices and procedures related to Payment Card Network rules and regulations.

Preferred Qualifications

• Prior knowledge and understanding of business processes, products, and procedures across Global Markets.
• Strong technical/development skills (e.g., Python, UiPath).
• Proficient with MS Office Suite (Excel, PowerPoint, Word).
• Strong knowledge of Excel (e.g., pivot tables, vlookups, formulas); ability to develop macros and write/edit code in VBA is advantageous.
• Strong conceptual, analytical, and problem-solving skills; attention to detail.
• Ability to understand detailed and technical issues, distill and summarize problems, and recommend solutions to senior management.
• Self-starter who can think critically and make decisions independently while collaborating with business and infrastructure support teams.
• Excellent analytical, verbal, and written communication skills.
• Ability to confidently interact with all levels within the organization.
• Ability to prioritize workload to meet strict deadlines and manage effectively within a high-pressure environment.
• Strong attention to detail and pride in work.
• Ability to work independently and across lines of businesses with minimal oversight.
• Flexibility to adapt to changing ad-hoc requirements within short timeframes.
• Self-motivated, energetic, results-oriented, and committed to adding value to the organization.
• Strong organizational skills and ability to manage multiple tasks simultaneously to a positive outcome.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Continuous (67-100%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Occasional (1-33%)
• Sitting: Continuous (67-100%)
• Standing: Occasional (1-33%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Never (0%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Never (0%)
• Crawling: Never (0%)
• Climbing: Never (0%)
• Reaching overhead: Never (0%)
• Reaching forward: Occasional (1-33%)
• Pushing: Never (0%)
• Pulling: Never (0%)
• Twisting: Never (0%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with problems involving standardized situations: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)

Pay

Base pay range: $85,000 - $90,000 USD. TD is committed to providing fair and equitable compensation opportunities. The base pay offered may vary based on skills, experience, job-related knowledge, geographic location, and other business needs.

Benefits

Our Total Rewards package includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards). It also includes health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition programs.

Colleague development opportunities include regular career and development conversations, training programs, and access to an online learning platform. We provide training and onboarding sessions to ensure success in your new role.