Analyst, Franchise Services
or drop it." So we can include a short paragraph about the purpose maybe as part of "About the role". But we need to decide sections. We have Overview: description of GBSC, role responsibilities. Then "Role" bullet list of responsibilities. Then "All About You" list of skills/qualifications. Then "Operational Excellence" list of technical skills. Then "Quick learner Flexible for shift job on need basis." (maybe schedule?). Then benefits paragraph. Then Pay Ranges O'Fallon, Missouri: $68,000 - $112,000 USD. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections with real specific content. Let's map: - About the role: could include overview paragraph about GBSC and purpose. That's substantive. - Responsibilities: the bullet list under "Role" (Support B2B customers..., Ensure..., Understand..., Partner..., Foster..., Provides..., Develop..., Deliver...). Those are responsibilities. - Requirements: maybe the "All About You" list (problem solving, accuracy, dynamic environment, results-oriented, interpersonal communication). Those are requirements/qualifications. - Qualifications: maybe "Operational Excellence" (SQL, VB, Excel, pivot tables, B2B customer service experience, align processes, quick learner, flexible for shift). Those could be qualifications. - Skills: maybe combine technical skills? But we already used Operational Excellence for qualifications. Could separate: Skills could be Excel, pivot tables, SQL, VB. But we need to avoid duplication. Perhaps we treat "All About You" as Requirements, "Operational Excellence" as Qualifications/Skills. The instruction: Prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements (combining All About You + Operational Excellence), Benefits, Pay, Schedule. But we need to follow the headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can omit sections lacking content. We have content for About the role, Responsibilities, Requirements (All About You), Qualifications (Operational Excellence), Skills maybe not needed separately if we already covered. Benefits we have. Pay we have. Schedule we have mention of "Flexible for shift job on need basis." That's schedule info. Thus we can include sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. Omit Skills if no distinct content. Now we must format: headings
for each section. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include each bullet point exactly as given (or close). Must not drop any detail.
Let's extract details.
About the role: The purpose paragraph and Overview.
Purpose paragraph: "Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential."
Overview: "The GBSC (Global Business Solutions Center) is the shared services organization for Mastercard that provides services to all regions and all business units spanning 50 countries. Consistent with the One LFI model, GBSC is partnering with the Law and Franchise Integrity team to build a Franchise shared services function. An analyst on the Franchise Services team within the GBSC will be responsible for assisting with Franchise initiatives ranging from, but not limited to, supporting Mastercard customers in areas such as compliance or customer onboarding to assisting with process efficiency and reporting projects."
We can combine these into a
maybe two paragraphs.
Responsibilities: list under "Role". Let's extract each sentence as bullet.
- Support B2B customers in navigating payment industry compliance programs and various activities related to on-boarding customers, registration, card design, variance requests and responding to ad-hoc customer requests.
- Ensure customer experience and data quality requirements in accordance to customer governance requirements and Mastercard policies.
- Understand and develop process improvements related to supported work streams.
- May assist in customer training and education initiatives by preparing communications and materials, etc.
- Partner with customers, both internal and external, regarding rules, procedures and processes to ensure compliance and maintain customer satisfaction.
- Foster partnerships between GBSC and internal MasterCard business units such as Franchises Management and other stakeholders.
- Provides superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to SLAs.
- Develop and provide team reporting and insights into supported work streams.
- Deliver team metric and speak to key metric and KPIs for supported work streams.
Note: some grammar issues but we keep as is.
Requirements: "All About You" list:
- Strong problem solving and troubleshooting skills
- High level of accuracy and attention to detail
- Work effectively in dynamic, time-sensitive, high volume environment
- Results-oriented, strong follow-through skills
- Excellent interpersonal communication skills, both written and verbal with ability to explain processes and policies effectively.
Qualifications: "Operational Excellence" list:
- Basic understanding of SQL and visual basic.
- Strong proficiency with excel and pivot tables.
- Exposure to working in customer service, preferably in a B2B environment
- Strong ability to align and enhance processes.
- Quick learner
- Flexible for shift job on need basis.
Note: "Flexible for shift job on need basis." maybe schedule but we can keep in Qualifications.
Benefits: paragraph about Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Also Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
We need to preserve all substantive info. So we should include both full-time and intern benefits? Probably include full-time benefits as main; intern benefits maybe also. We'll include both as part of Benefits section.
Pay: "Pay Ranges O'Fallon, Missouri: $68,000 - $112,000 USD". That's specific.
Schedule: we have "Flexible for shift job on need basis." Already in Qualifications but could also be schedule. Since we have schedule section, we can include that statement.
We must not repeat content unnecessarily? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include that statement somewhere. If we put it in Qualifications and also Schedule, that's duplication. Better to put it only in Schedule section (since it's schedule info) and not duplicate in Qualifications. But Qualifications list includes "Quick learner" and "Flexible for shift job on need basis." If we move the flexible statement to Schedule, we should remove it from Qualifications to avoid duplication. However we must preserve all substantive info; removing it from Qualifications would lose that detail unless we keep it elsewhere. We can keep it in Schedule and still keep "Quick learner" in Qualifications. So we adjust Qualifications list to exclude the flexible statement.
Thus Qualifications list:
- Basic understanding of SQL and visual basic.
- Strong proficiency with excel and pivot tables.
- Exposure to working in customer service, preferably in a B2B environment
- Strong ability to align and enhance processes.
- Quick learner
Schedule: "Flexible for shift job on need basis."
Now we need to ensure we didn't lose any other detail: "Quick learner" remains.
Now we need to format.
We'll output:
About the role
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
The GBSC (Global Business Solutions Center) is the shared services organization for Mastercard that provides services to all regions and all business units spanning 50 countries. Consistent with the One LFI model, GBSC is partnering with the Law and Franchise Integrity team to build a Franchise shared services function. An analyst on the Franchise Services team within the GBSC will be responsible for assisting with Franchise initiatives ranging from, but not limited to, supporting Mastercard customers in areas such as compliance or customer onboarding to assisting with process efficiency and reporting projects.
Responsibilities
- Support B2B customers in navigating payment industry compliance programs and various activities related to on-boarding customers, registration, card design, variance requests and responding to ad-hoc customer requests.
- Ensure customer experience and data quality requirements in accordance to customer governance requirements and Mastercard policies.
- Understand and develop process improvements related to supported work streams.
- May assist in customer training and education initiatives by preparing communications and materials, etc.
- Partner with customers, both internal and external, regarding rules, procedures and processes to ensure compliance and maintain customer satisfaction.
- Foster partnerships between GBSC and internal MasterCard business units such as Franchises Management and other stakeholders.
- Provides superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to SLAs.
- Develop and provide team reporting and insights into supported work streams.
- Deliver team metric and speak to key metric and KPIs for supported work streams.
Requirements
- Strong problem solving and troubleshooting skills
- High level of accuracy and attention to detail
- Work effectively in dynamic, time-sensitive, high volume environment
- Results-oriented, strong follow-through skills
- Excellent interpersonal communication skills, both written and verbal with ability to explain processes and policies effectively.
Qualifications
- Basic understanding of SQL and visual basic.
- Strong proficiency with excel and pivot tables.
- Exposure to working in customer service, preferably in a B2B environment
- Strong ability to align and enhance processes.
- Quick learner
Benefits
Mastercard benefits for full time (and
for prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include each bullet point exactly as given (or close). Must not drop any detail. Let's extract details. About the role: The purpose paragraph and Overview. Purpose paragraph: "Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential." Overview: "The GBSC (Global Business Solutions Center) is the shared services organization for Mastercard that provides services to all regions and all business units spanning 50 countries. Consistent with the One LFI model, GBSC is partnering with the Law and Franchise Integrity team to build a Franchise shared services function. An analyst on the Franchise Services team within the GBSC will be responsible for assisting with Franchise initiatives ranging from, but not limited to, supporting Mastercard customers in areas such as compliance or customer onboarding to assisting with process efficiency and reporting projects." We can combine these into a
maybe two paragraphs. Responsibilities: list under "Role". Let's extract each sentence as bullet. - Support B2B customers in navigating payment industry compliance programs and various activities related to on-boarding customers, registration, card design, variance requests and responding to ad-hoc customer requests. - Ensure customer experience and data quality requirements in accordance to customer governance requirements and Mastercard policies. - Understand and develop process improvements related to supported work streams. - May assist in customer training and education initiatives by preparing communications and materials, etc. - Partner with customers, both internal and external, regarding rules, procedures and processes to ensure compliance and maintain customer satisfaction. - Foster partnerships between GBSC and internal MasterCard business units such as Franchises Management and other stakeholders. - Provides superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to SLAs. - Develop and provide team reporting and insights into supported work streams. - Deliver team metric and speak to key metric and KPIs for supported work streams. Note: some grammar issues but we keep as is. Requirements: "All About You" list: - Strong problem solving and troubleshooting skills - High level of accuracy and attention to detail - Work effectively in dynamic, time-sensitive, high volume environment - Results-oriented, strong follow-through skills - Excellent interpersonal communication skills, both written and verbal with ability to explain processes and policies effectively. Qualifications: "Operational Excellence" list: - Basic understanding of SQL and visual basic. - Strong proficiency with excel and pivot tables. - Exposure to working in customer service, preferably in a B2B environment - Strong ability to align and enhance processes. - Quick learner - Flexible for shift job on need basis. Note: "Flexible for shift job on need basis." maybe schedule but we can keep in Qualifications. Benefits: paragraph about Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Also Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. We need to preserve all substantive info. So we should include both full-time and intern benefits? Probably include full-time benefits as main; intern benefits maybe also. We'll include both as part of Benefits section. Pay: "Pay Ranges O'Fallon, Missouri: $68,000 - $112,000 USD". That's specific. Schedule: we have "Flexible for shift job on need basis." Already in Qualifications but could also be schedule. Since we have schedule section, we can include that statement. We must not repeat content unnecessarily? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include that statement somewhere. If we put it in Qualifications and also Schedule, that's duplication. Better to put it only in Schedule section (since it's schedule info) and not duplicate in Qualifications. But Qualifications list includes "Quick learner" and "Flexible for shift job on need basis." If we move the flexible statement to Schedule, we should remove it from Qualifications to avoid duplication. However we must preserve all substantive info; removing it from Qualifications would lose that detail unless we keep it elsewhere. We can keep it in Schedule and still keep "Quick learner" in Qualifications. So we adjust Qualifications list to exclude the flexible statement. Thus Qualifications list: - Basic understanding of SQL and visual basic. - Strong proficiency with excel and pivot tables. - Exposure to working in customer service, preferably in a B2B environment - Strong ability to align and enhance processes. - Quick learner Schedule: "Flexible for shift job on need basis." Now we need to ensure we didn't lose any other detail: "Quick learner" remains. Now we need to format. We'll output:
About the role
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
The GBSC (Global Business Solutions Center) is the shared services organization for Mastercard that provides services to all regions and all business units spanning 50 countries. Consistent with the One LFI model, GBSC is partnering with the Law and Franchise Integrity team to build a Franchise shared services function. An analyst on the Franchise Services team within the GBSC will be responsible for assisting with Franchise initiatives ranging from, but not limited to, supporting Mastercard customers in areas such as compliance or customer onboarding to assisting with process efficiency and reporting projects.
Responsibilities
- Support B2B customers in navigating payment industry compliance programs and various activities related to on-boarding customers, registration, card design, variance requests and responding to ad-hoc customer requests.
- Ensure customer experience and data quality requirements in accordance to customer governance requirements and Mastercard policies.
- Understand and develop process improvements related to supported work streams.
- May assist in customer training and education initiatives by preparing communications and materials, etc.
- Partner with customers, both internal and external, regarding rules, procedures and processes to ensure compliance and maintain customer satisfaction.
- Foster partnerships between GBSC and internal MasterCard business units such as Franchises Management and other stakeholders.
- Provides superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to SLAs.
- Develop and provide team reporting and insights into supported work streams.
- Deliver team metric and speak to key metric and KPIs for supported work streams.
Requirements
- Strong problem solving and troubleshooting skills
- High level of accuracy and attention to detail
- Work effectively in dynamic, time-sensitive, high volume environment
- Results-oriented, strong follow-through skills
- Excellent interpersonal communication skills, both written and verbal with ability to explain processes and policies effectively.
Qualifications
- Basic understanding of SQL and visual basic.
- Strong proficiency with excel and pivot tables.
- Exposure to working in customer service, preferably in a B2B environment
- Strong ability to align and enhance processes.
- Quick learner
Benefits
Mastercard benefits for full time (and