Analyst - Digital Fleet Management Products

About the Role

The Digital Fleet Management (DFM) team is a group of experts dedicated to using aircraft, engine and ground equipment asset and telemetry data to improve United's operations by implementing predictive maintenance and aircraft connectivity technology. The Analyst for Digital Fleet Management Products will support planning, development and maintenance for DFM's suite of predictive maintenance and engineering support applications built on Palantir's Foundry platform. This includes United's in-house and third party predictive maintenance platforms, interfaces with Tech Ops Digital Technology systems, automation systems to trigger servicing and maintenance tasks and workflows for health monitoring analysts and engineers to analyze asset sensor data.

Responsibilities

• Provide leadership and operational oversight for 15-20 business partner managed airport locations, ensuring consistent delivery of safe, reliable, and efficient ground operations
• Serve as a product owner for United's in-house digital fleet management platforms
• Create and manage product road maps for in-house predictive maintenance applications supporting the data analytics, aircraft health monitoring and engineering teams
• Collaborate with United's digital technology teams for long-term platform support and troubleshooting
• Support continuous improvement initiatives to ensure scalability of applications with growing fleet size and predictive analytics
• Learn and apply Agile project management disciplines of planning, executing, and overseeing a project to achieve specific goals within defined constraints such as scope, time, and budget
• Facilitate the development of applications in Palantir Foundry, overseeing project timelines and issue tracking through JIRA for efficient project management and resolution
• Support the Process Standardization and Change Management teams during projects, ensuring that all training and communication requirements for documentation and user guides are effectively incorporated for end-user groups, including the engineering and aircraft health monitoring teams
• As a product owner, serve as the Subject Matter Expert relied upon by the Process Standardization and Change Management teams to provide input into process documentation and implementation plans
• Develop and maintain product functionality within Palantir Foundry, including Workshop applications, Ontology objects, data-driven workflows, user-facing interface, and low-code application components

Qualifications

• Bachelor's degree in Engineering, Computer Science, Business Administration or related field
• Minimum 2 years experience in a business, technology, engineering or data driven role
• Exposure to Agile software development concepts (i.e. Scrum, Kanban, etc.)
• Ability to define a project scope by collaborating with appropriate stakeholders
• Project management and organization skills with ability to work collaboratively
• Strong interpersonal, verbal, and written communication skills, with ability to effectively interact with all internal and external business partners
• Willingness to travel 5-15% domestic
• Must be willing and able to work at the CSC-Willis Tower in Chicago, IL, hybrid-work schedule (3 days in office, subject to change with company needs)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

• Airline experience or operations experience in a similar industry
• Experience working with advanced analytics applications and operational technology
• Familiarization with airline operations (i.e. Maintenance, Network Operations/Dispatch, Flight Operations or Inflight)
• Ability to develop and communicate strategic product roadmaps and project plans
• Ability to facilitate workshops with end users and digital technology/analytics teams to develop new applications and workflows

Pay

The base pay range for this role is $73,150.00 to $95,224.00, dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

Benefits

• Medical, dental, and vision coverage
• Life, accident, and disability insurance
• Parental leave
• Employee assistance program
• Commuter benefits
• Paid holidays and paid time off
• 401(k) plan
• Flight privileges