Analyst, Customer Supply Chain

This position will be key to the success of the Kroger Supply Chain team by providing analytics and support to drive continuous improvement in service, OTIF (on‑time and in‑full) metrics, cost and inventory metrics. It is a customer‑facing role located onsite at Kraft Heinz’s sales office and with Kroger, working directly with key contacts from Kroger’s Replenishment Planning and Distribution organization.

Responsibilities

• Generate and manage vendor purchase orders utilizing Kroger replenishment software.
• Manage core KPIs: upstream out‑of‑stocks, distribution‑center days of supply, service level, on‑time delivery, aged inventory, DC inventory levels, and store‑in‑stock position.
• Serve as central point of contact to ensure continual connectivity and high execution between Kroger and supplier.
• Enable vendor on‑time delivery performance, including managing DC inbound capacity and PO delivery scheduling using Kroger and supplier supply‑chain tools.
• Manage master supply‑chain data within Kroger and supplier systems to ensure truckload optimization and supply‑chain efficiencies.
• Leverage reporting tools to assess internal network supply disruption and projected recovery, communicating findings to the customer.
• Audit ordering patterns to identify opportunities to improve warehouse in‑stock levels, operational efficiencies, and reduce cost‑to‑serve.
• Drive cross‑functional alignment between Sales, Demand Planning, and Supply to support new‑item fulfillment execution and item discontinuations for shelving resets.

Qualifications

• Bachelor’s degree in Operations, Supply Chain Management, or a related field.
• 1–5 years of experience in production scheduling, inventory management, transportation, or supply/operations planning.
• Ability to build strong interpersonal relationships internally and externally.
• Strong problem‑solving skills.
• Excellent oral, written, and presentation communication abilities.
• Advanced proficiency with analytics tools (SAP, Power BI, Oracle).
• Process‑management/improvement mindset.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Pay

Base salary range: $77,800.00 – $97,300.00. Eligible for a performance‑based bonus as provided by the plan terms and governing documents. Compensation may vary based on geographic region, knowledge, skills, experience, and internal equity.

Benefits

• Healthcare coverage (medical, prescription drug, dental, vision, screenings/assessments) for employees and eligible dependents.
• Paid Time Off, company holidays, leave of absence, and flexible work arrangements.
• Recognition and training programs.
• Employee Assistance Program, wellbeing programs, and family support programs.
• Financial benefits: 401(k), life insurance, accidental death & dismemberment, disability coverage.

Schedule

Location: Cincinnati, OH. This position requires in‑office attendance five days a week.