Analyst, Crew Compensation

About the role

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This position is a member of the Crew Scheduling Team within the Integrated Operations Division. You will be responsible for auditing and updating all American Airlines crewmember monthly activity records and ensuring that these records are maintained in conformance with American Airlines procedures as set forth in the crewmembers’ respective working agreements.

Responsibilities

• Answer all pay‑related questions from crewmembers and flight payroll.
• Evaluate pay claims and send corrections to payroll.
• Monitor, input, and adjust pay for training, temporary duty, special assignments, bid denial, sick, expenses, and other special pay categories.
• Calculate pay protection according to contractual guidelines.
• Work shifts, including weekends and holidays, as needed.
• Work overtime as required, sometimes with little or no advance notice.

Qualifications

• Minimum Qualifications
  • High School diploma or GED equivalency.
  • 1 year SABRE/FOS experience.
• Preferred Qualifications
  • 1 year crew scheduling or crew tracking experience.
  • Crew pay compensation experience.
  • Pay compensation experience.

Skills

• Works in a highly stressful environment on a daily basis.
• Exercises sound judgment in decision‑making based on gathered information.
• Flexible and capable of adapting to constant change.
• Ability to work with all levels of management and union groups.
• Reviews policies/procedures and recommends changes.
• Cognitive skills to read and understand numbers and letters and apply that knowledge.
• Reviews work product of assigned area(s) and recommends changes to improve productivity and efficiency.
• Learns computer applications and applies knowledge.
• Prioritizes tasks effectively.
• Handles multiple tasks concurrently.
• Works well under pressure and deadlines.
• Works with minimal supervision.
• Reports to work on a regular and timely basis.
• Speaks clearly over the telephone and is understood by crewmembers regarding contractual items.
• Memorizes computer entry codes.
• Understands the 24‑hour clock and worldwide time zones in daily conversations with crewmembers.
• Reads, understands, and comprehends flight attendant or pilot labor agreements.

Benefits

• Travel Perks: Reach 365 destinations on more than 6,800 daily flights across the global network for you, family, and friends.
• Health Benefits: Access to health, dental, prescription, and vision coverage from day one, plus virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: Tools, resources, and support to help you be the best version of yourself.
• 401(k) Program: Available upon hire with employer contributions after one year (depending on workgroup).
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
• Inclusion & Diversity: 20+ Team Member Business Resource Groups fostering an inclusive work environment.