Analyst, Credit & Collections

Brickworks North America (Brickworks N.A.) is the North American arm of Brickworks of Australia, the largest and most trusted brick manufacturer and supplier. Today, Brickworks N.A. is the leading brick manufacturer and distributor, operating eight brick manufacturing facilities under the Glen-Gery brand, a continuously innovative creator of premium brick products. Through technological advancements and product innovations, Glen-Gery offers a diverse, premium portfolio of more than 400 genuine clay brick products, crafted locally and sourced globally, catering to the high-style needs of today's architects, designers, and homeowners.

About the role

Reporting to the Supervisor, Credit, the Analyst, Credit & Collections is responsible for managing the assigned customer base regarding timely payment of goods and services offered by Brickworks North America.

Responsibilities

• Collect customer payments within invoice terms and perform credit management activities as designated by the credit department.
• Make telephone calls and email customers to collect past due amounts.
• Receive checks, make deposits, process credit card payments, and ensure bank accounts can be reconciled daily. Prepare back-up and email to Cash Application for processing.
• Resolve disputes between customers and Brickworks North America shipping sites.
• Assist in the review and processing of customer refunds as needed.
• Manage credit holds and approve sales orders for credit accommodation.
• Monitor the financial condition of customers through review of credit reports, trade references, and third-party inquiries.
• Contact customers to negotiate and draw up documents for payment arrangements, promissory notes, joint check agreements, and work with title companies to ensure payment, as necessary.
• Support the credit manager in the process of obtaining lien rights and executing waivers.
• Assist in maintaining sales tax exemption certificates, processing lien waivers, and obtaining job information sheets.
• Reconcile billing discrepancies, verify credits due, and submit for processing to billing or AR department.
• Interact with the sales service area of our plants and supply centers concerning credit functions.
• Assist in the evaluation of appropriate credit limits for customers.
• Assist with monthly credit reporting.

Requirements

• Ability to multitask and prioritize accordingly.
• Good verbal and written communication skills.
• Demonstrated initiative, self-motivation, and sound judgment in analyzing and resolving issues.
• Proficiency with word processing, spreadsheet software, internet software, and email.
• Ability to learn ERP systems, electronic filing systems, and access online support/tools.

Qualifications

• BS/BA Degree in business preferred.
• Relevant experience (2+ years) in AR: Credit/Collections and/or related accounting role.
• Strong organization and well-developed analytical skills.
• Experience with Microsoft Office, particularly Excel (pivot tables and v-lookups).
• Ability to communicate within various levels of an organization.
• Experience with large ERP systems such as Oracle, JD Edwards/Netsuite a plus.
• Manufacturing, building materials, or construction industry experience; knowledge of mechanics liens and bonds a plus.
• Very limited travel may be required based on business need.