Analyst, Consumer Insights

About the role

The Store Support Center is seeking an experienced Analyst, Consumer Insights to join our team at 600 Citadel Drive, Commerce, CA, 90040.

Responsibilities

• Influences and gains approval of strategy development and structure around current consumer insights data and usage within the company with goal of deepening the understanding of company’s target customers.
• Provides expert-level and statistically-sound qualitative research and methodology design that directly results in high-quality valid research studies, surveys, and analytics.
• Manages outside agencies, contracts, and partnerships, directly affecting marketing expenditures. Directly oversees and independently acts upon quality of output from each partnership.
• Develops, executes, and summarizes findings for all customer surveys and research points. Responsible for ongoing and ad hoc consumer research including market studies, consumer focus groups, customer intercepts, and mystery shops.
• Maintains knowledge base of relevant studies and published research that impacts business and/or signals potential changes in company’s customer base.
• Supports the GVP in building and maintaining relationships as an insights partner across organization. Effectively and simply presents results and translates statistical and business terminology to senior members of management.
• Leads cross-functional teams, as necessary.

Qualifications

• Bachelor's degree from four-year college or university; 3-5 years of experience in an analytical role.
• Retail background is highly desirable. Grocery experience a plus.
• Familiarity with consumer and market research tools and techniques.

Pay

The salary range for this position is $70,304.00 to $90,000.00. The actual starting pay will be determined by a number of qualifications; including, experience and relevant skills.