Analyst-Compliance ; Customer Due Diligence

American Express · Sandy, UT · 1 mo ago

HybridFull-time

About the Role

The successful candidate will report to the CDD Governance Manager and will be responsible for working with first- and second-line teams across markets and lines of business to drive enhancements to Customer Due Diligence (CDD) processes and procedures. This role supports strategic initiatives such as Guardian, KYC Standards gap assessment and implementation, and regulatory requests. The individual should have proven ability to work collaboratively across markets and functions, thrive in a changing environment, and possess experience working on global initiatives.

Responsibilities

Support key governance-related projects in line with Guardian and regulatory requests through strong stakeholder management and collaboration with businesses to deliver on time-bound objectives.
Manage global initiatives like conducting gap assessments and implementing KYC standards, driving alignment across markets and functions while ensuring key stakeholder engagement and timely risk mitigation.
Develop subject matter expertise in the end-to-end CDD program, including understanding the technology that supports it.
Review and assess existing KYC policies, procedures, and workflows against internal standards and external regulatory requirements.
Define timelines, owners, and success metrics for remediation activities, and track them to closure.
Support audit and regulatory exam preparedness by providing evidence of assessments, action plans, and remediation efforts.
Monitor for changes in regulatory expectations and proactively assess potential impact on KYC programs.
Stay updated on evolving regulations and industry standards.

Qualifications

3+ years of proven experience and track record of success in program governance, project management, product management, strategy development, and implementation.
Minimum of 2+ years of experience in any of the following: BSA-AML/financial crimes compliance, government agency/regulator, general compliance, risk management, or audit.
Ability to assess and synthesize key insights from large amounts of information to determine strategic opportunities and drive implementation.
Excellent communication skills, both written and verbal, with proven ability to develop impactful communications and presentations for senior leadership and regulators.
Familiarity with KYC operations, customer lifecycle, management systems, and screening technologies is a plus.
Strong management, collaboration, organizational, and interpersonal skills, with proven ability to motivate and engage stakeholders.
Experience with Microsoft Office, including Word, Excel, and PowerPoint.
Strong decision-making skills, personal conviction, dependability, and adaptability with a proven ability to work independently or within a team environment.
Bachelor’s degree required.
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for this position.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, with an unwavering commitment to backing our customers, communities, and colleagues. As part of Team Amex, you’ll experience comprehensive support for your holistic well-being and opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, we help define the future of American Express.

Benefits