Analyst Charter Representatives

About the role

Sun Country Airlines is an agile, resilient airline with over 40 years of Minnesota roots. We offer diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. As a Charter Representative Analyst, you'll be part of a growing team focused on connecting our community with their favorite people and places.

Responsibilities

• Independently route and schedule charter representatives and ground service representatives across multiple lines of business, ensuring operational coverage and efficiency.
• Serve as a primary point of coordination during Irregular Operations (IROPS), proactively adjusting schedules in response to weather, staffing, and mechanical disruptions.
• Apply independent judgment to resolve scheduling conflicts and service interruptions while balancing competing operational priorities.
• Collaborate with charter planning, operations, crew travel, and other stakeholders to ensure continuity of service with minimal supervisory input.
• Utilize knowledge from prior scenarios to make informed decisions in new or evolving situations with limited guidance.
• Maintain accurate schedules, reporting, and communication to internal and external stakeholders.
• Support continuous improvement efforts by identifying inefficiencies and recommending process enhancements.
• Perform additional duties as assigned, including supporting charter representative operations as needed.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong communication, organization, and problem-solving skills.
• Demonstrated agility in adapting to new variables in a fast-paced, unpredictable environment.
• Strong critical thinking skills with the ability to apply past experience to new operational challenges.
• Capability to make sound decisions quickly during high-pressure operational disruptions.
• Willingness to collaborate cross-functionally while maintaining autonomy in execution.
• Availability to work evenings, weekends, and holidays as operational needs require.

Preferred Skills

• 2+ years in airline or operational scheduling environment.

Pay

$50,000 - $60,000 USD annually. This is the base compensation hiring range for this role.

Benefits

• Comprehensive benefit package including dental and vision PPO and high-deductible health plans.
• Health savings accounts (HSA and FSA).
• Dependent Care.
• Starting day one free standby and discounted travel privileges for employees, family, & friends.
• 401(k) match.
• Paid Time Off.
• Paid holidays.
• Life and AD&D Insurance.
• Employee Assistance Program including counseling for employees and their family.
• Fitness incentive and Stop Smoking Support.