Analyst, Member Communication

Key Responsibilities

• Manage communication programs from initiation through deployment by coordinating all aspects of execution across multiple channels, including Direct Mail, Email, SMS, IVR, FAX, and LOC.
• Develop and manage project schedules, estimates, and workflow tracking to support accurate, timely, and on-budget delivery.
• Cook up creative and data delivery to vendors and internal partners, troubleshoot execution issues, and ensure smooth program implementation.
• Proof merged communications and maintain quality control standards to ensure accurate, compliant, and high-quality output.
• Manage program expenses and validate invoices associated with communication execution.
• Maintain SOPs, work instructions, templates, and execution requirements for the programs supported by the role.
• Communicate with internal partners, customers, and vendors to facilitate the timely handling and successful execution of communications.
• Report on communications executed and recommend process improvements that strengthen operational efficiency, consistency, and quality.
• Support team training and adoption of updated standards and procedures as business needs evolve.

Required Qualifications

• A High School Diploma or GED.
• Prior experience in operations, communications, print, and/or marketing environments.
• 3+ years of experience in an operations role with a strong emphasis on project management.
• Strong organizational and project management skills.
• Effective time management and prioritization skills.
• Strong written and verbal communication skills.
• Strong quality control skills and attention to detail.
• Proven problem-solving skills and proactive identification of process improvement opportunities.
• Ability to manage multiple ongoing tasks in a fast-paced environment.
• Self-motivated and able to work independently within established guidelines.
• Adaptable and comfortable working in an evolving environment.
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint.