Analyst, Business Sr - Servicing Operations

Summary

The Analyst, Business Sr - Servicing Operations is responsible for analyzing business processes and system data to identify trends, issues, and opportunities for operational improvement. This role works closely with internal stakeholders to gather requirements, develop reporting solutions, and produce data insights that support decision-making.

Essential Job Duties and Responsibilities

• Analyze business operations and system data to identify trends, risks, and opportunities for process improvements.
• Develop and maintain reporting solutions using data warehouse platforms such as Snowflake.
• Write and maintain SQL queries and stored procedures to extract, transform, and validate data from multiple operational systems.
• Partner with business stakeholders to gather reporting and analytics requirements.
• Create dashboards and reports using visualization tools such as Tableau or similar BI tools.
• Validate and reconcile data across systems to ensure accuracy and consistency of reporting.
• Identify and troubleshoot data discrepancies including missing or inaccurate data.
• Support business initiatives by translating business needs into technical reporting and analytics solutions.
• Develop documentation for reporting processes, data sources, and business logic.
• Communicate findings and insights to cross-functional teams and leadership through presentations and reports.
• Collaborate with technology and data teams to improve data quality and reporting infrastructure.
• Aid in managing projects related to reporting, analytics, and process improvements.
• Provide mentorship and guidance to junior analysts as needed.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities

Performs other related duties as assigned.

Qualifications

• Experience working with Snowflake or similar cloud-based data warehouse platforms.
• Strong SQL querying and data analysis experience.
• Experience with Tableau or other business intelligence/reporting tools.
• Advanced proficiency in Microsoft Excel.
• Bachelor’s degree in Business, Analytics, Information Systems, or a related field.
• Four (4) to six (6) years of relevant business analysis, reporting, or data analytics experience.
• Mortgage servicing and credit reporting experience preferred.