Analyst, Business Process Outsourcing

Duties and Responsibilities

• Create value and capacity across multiple Argo business units through the leveraging of outsourcing, process optimization, and automation
• Utilize data and business input to identify opportunities for process efficiency and standardization across Argo Business Units
• Pull from available data points to clearly evaluate performance, identify problem areas, and inform business decisions. Utilize this data in regular communication with the business and outsourcing partners
• Partner with Argo Business Units to set Service Level goals and defined desired outcomes for outsourced and/or automated activities and actively manage our partner(s) to meet and exceed them
• Prepare process maps, procedure manuals and conduct training with outsourcing partner. Work directly with internal business customers to build, review and update such materials as required
• Transition new tasks and work types to our outsourcing partners using project management techniques to ensure new task are implemented on time and to requirements
• Effectively communicate across multiple levels of Argo management, vendor contacts, and all key stakeholders within relevant support areas to influence and drive efficiency, performance and process excellence
• Act as a primary point of contact with business users for changes, issues, and communication regarding outsourced and automation performance
• Serve as subject matter expert on the fulfilment of various tasks in support of our business partners
• Ensure that Quality Controls are in place. Perform root cause analysis where quality issues occur
• Provide appropriate channels for exception routing, query resolution, and business feedback
• Other duties as assigned

Qualifications

• 2-3 Years of Experience in Underwriting, Claims, or Financial Operations
• 1-2 Years of Experience performing business analysis, with a high level of competency utilizing analytical tools to create dashboards and reports providing operational insights
• Experience in managing a vendor and/or the setting and maintaining of operational Service Levels
• Exposure to Project Management spanning multiple stakeholders
• Bachelor's degree required
• Excellent written and verbal communication skills, including listening skills
• Strong problem solving and analytical skills
• Strong organizational skills with the ability to balance and prioritize competing demands
• Advanced working knowledge of MS Office Suite
• Experience working with analytical tools and dashboards such as Tableau or Power BI a plus
• Team spirit, enthusiasm and ability to cooperate with others to accomplish goals
• Comfortable working alone and in teams

Benefits and Compensation

• Competitive compensation package
• Performance-based incentives
• Comprehensive benefits program including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities

Core Values

Integrity, Collaboration, Pursuit of Excellence, and Forward Thinking