Professional Business Process Outsourcing

About the role

Assists the business process outsourcing development teams in gathering and summarizing data to assist in client evaluation. Accompanies the sales team, as needed, to client sites. Provides analysis and documentation of client requirements to provide appropriate data to outsourcing project development and implementation teams for client(s). Prepares work plans, documents project scope and reviews with client to ensure accuracy. Monitors project schedules to ensure timelines and deliverables are met. Demonstrates system setup to clients before system is finalized. Tests and analyzes system configuration against requirement documents during implementation and administration. Monitors processes and resolves participant issues; escalates as appropriate.

Responsibilities

• Gathers and summarizes data to assist in client evaluation
• Accompanies the sales team to client sites as needed
• Provides analysis and documentation of client requirements
• Prepares work plans and documents project scope
• Reviews project scope with client to ensure accuracy
• Monitors project schedules to ensure timelines and deliverables are met
• Demonstrates system setup to clients before finalization
• Tests and analyzes system configuration against requirement documents
• Monitors processes and resolves participant issues; escalates as appropriate

Requirements

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business administration, information technology, computer science or related field preferred
• Three or more years of business process outsourcing, consulting or systems implementation experience
• Experience working with business processes
• Experience working with information technology applications and infrastructure

Other Qualifications

• Organizational and time management skills
• Communication, presentation and facilitation skills
• Ability to conceptualize, develop and apply business and management consulting applications and services
• Ability to assess clients' business and identify improvement opportunities
• Willingness to travel

Work Environment

Office environment

Pay

The pay range for this position is $54,300.00 - $77,500.00 per year; the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Leadership and technical development academies