Analyst
Tata Consultancy Services · Charlotte, NC · 1 wk ago
Business DevelopmentFull-time
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer relationships and provide technical support
- Resolve customer issues and complaints efficiently
- Train new team members on product knowledge and support procedures
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in customer service or technical support
- Strong problem-solving and communication skills
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with CRM systems
- Ability to work independently and manage multiple tasks
Skills
- Customer service skills
- Technical troubleshooting
- Communication skills
Benefits
- Flexible working hours
- Professional development opportunities
- Paid time off
Pay
$50,000 - $60,000 annually
Schedule
Full-time, Monday through Friday, 9 AM - 5 PM