Analyst, Application Technology

Typical Day

• Self-assign incidents in ServiceNow and follow up until resolution.
• Provide excellent customer service.
• Document symptoms, actions, resolutions, corrective and preventive actions.
• Attend incidents on First In, First Out (FIFO) basis. Expedite resolution based on priority and business impact.
• Comply with company established Service Level Agreements (SLAs) and ensure Mean Time To Repair (MTTR).
• Engage different regional and corporate teams to assure incident resolution.
• Collaborate with regional and corporate teams on recurrent audits and access reviews.
• Collaborate with regional and corporate teams on corporate-driven initiatives.
• Provide incident-based user training to avoid recurrent incidents related to training.
• Drive root cause analysis on repetitive incidents.
• Design, implement, test, and deploy corrective actions.
• Support and troubleshoot system integrations between proprietary ERP, in-house-developed MES, customer platforms, APIs, EDI translators, SFTP and external business partners.
• Attend Customer Facing Teams (CFT) meetings.
• Attend customer-facing meetings.
• Intake new business requirements based on Flex's corporate needs.
• Design, implement solutions in test environments that fit the business needs.
• Engage regional and corporate resources through their established processes to request developments.
• Receive business sign-off on new solutions and deploy to production per established change process.
• Provide weekly status updates to top management on ongoing projects.
• Collaborate with local MES teams to develop new system integrations.
• Develop, maintain, and complex SQL queries and stored procedures (CTEs, partitioning, window functions, subqueries, multi-table joins, advanced database design).
• Maintain a local database/data lake used for reporting (creating, maintaining, decommissioning tables and stored procedures).
• Develop, document, and test reports (using SSRS, Tableau) per standard practices.
• Be part of the on-call rotation (one weekend per team member).
• Be reachable and attend escalation and line-down situations when on call.

Qualifications

• Typically requires a minimum of 6 years of related experience.
• Typically requires a Bachelor’s degree (or equivalent experience) in computer, engineering, or equivalent fields.
• Typically requires a minimum of 5 years of related experience in Baan V ERP.
• Knowledge of Flex operational processes, manufacturing execution workflows, and supply chain systems preferred.
• Demonstrates advanced functional, technical, and people/process management skills as well as customer (external and internal) relationship skills.
• Proficient in English (read, write, speak).
• Advanced Baan V ERP skills. Familiar with Flex's Baan database schema.
• Advanced SQL skills.

Skills

• Project Management experience.
• Strong EDI skill set.

Benefits

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps.