Amuse (Lobby Bar) Server

About the role

Be Bold, Be Inspired, Be You.

At Swissôtel Chicago, you are passionate about everything Food & Beverage while delivering warm and welcoming customer service. As an Amuse Server, you have opportunities at every turn to touch the hearts of our guests, create personalized experiences, and unforgettable moments. Your genuine smile and knowledge of our offerings makes guests feel at home and valued.

Responsibilities

• Complete Daily Operations (i.e. opening duties, stocking, polishing, cleaning and maintaining walk-ins, fridges and other areas as assigned by the F&B Manager on duty)
• Meet and greet guests and coordinate with F&B Team regarding preferences, allergies and special occasions
• Have full knowledge of all food and beverage menu items, garnishes, contents and preparation methods
• Maintain quality and timeliness of service and practice effective up selling and suggestive selling techniques to drive outlet revenue
• Maintain accurate billing, cash handling and float procedures
• Serve group functions per individual client specifications
• Follow all safety and sanitation policies when handling food and beverage
• Follow all Hotel Service Standards
• Any other job tasks that may be assigned

Requirements

• 1 year restaurant experience preferred; serving experience an asset
• Creative and passionate about customer service
• Able to work in a high-pressure environment
• Must be able to work any shift assigned, such as holidays, weekends, mornings, and potentially afternoons and evenings if needed.
• Excellent interpersonal and communication skills; a team player
• Able to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Able to work well under pressure in a fast paced environment
• Able to work cohesively and collaboratively as part of a team
• Provide the necessary State and Federal Requirements to work in Food and Beverage

Qualifications

• Ability to lift and carry up to 50 lbs
• Constant standing and walking throughout the shift
• Bending, kneeling, pushing, pulling, frequent pushing and pulling up to 25 lbs, frequent handling and reaching outward, occasional ascending or descending ladders, stairs and ramps

Skills

• Knowledge of food and beverage menu items
• Effective up selling and suggestive selling techniques
• Customer service skills
• High-pressure environment adaptability
• Interpersonal and communication skills
• Problem-solving abilities
• Teamwork and collaboration

Benefits

• Comprehensive Benefit Package which includes health, dental, vision, life, disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.

Pay

Position Hourly Rate: $17.07, tipped position.

Schedule

Full-Time