AMS Service Tech I or II
About the role
The AMS Service Tech I and AMS Service Tech II positions are available. These roles assist with performing a wide range of meter work and service requests, including repairs and troubleshooting, and provide quality customer service.
Responsibilities
- Collaborates with Fraud Coordinator to determine the extent of meter tampering; gathers record of time and materials cost involved with tampering and theft of service
- Conducts TNMP Customer Request Meter Test process function at the customer's location, assists in the field with meter communication problems, and collects meter data from AMS meters for revenue billing, as needed
- Completes meter orders to include: connects, disconnects, meter sets, and meter exchanges, in a timely and safe manner, for billing purposes
- Documents and maintains records such as Final Inspection, Red Tags and permits
- Completes service requests, to include: repair and adjustment, investigation of high bill complaints, verifying accuracy of Working Meter Standards as per established regulatory requirements and documenting results as per Company policy
- Maintains the Customer Information System (CIS) meter inventory maintenance with required updates
Qualifications
- High School diploma or GED with three to five years of related experience, or equivalent combination of education and/or experience related to the discipline
- Must possess a current, legally valid drivers license and meet the Companys driving record requirements
Skills
Basic knowledge of electrical theory and proper meter testing techniques
Knowledge of corporate safety procedures and proper use of all personal protective equipment
Knowledge of regulatory and corporate policies and guidelines for meter testing and meter installations in the Electric Reliability Council of Texas (ERCOT) market
Ability to manage difficult or emotional customer situations while maintaining a professional and courteous demeanor
Ability to troubleshoot and repair various appliances
Ability to analyze and resolve complex, meter, service, repair and installation problems
Ability to recognize real and potential safety hazards before commencing any work and react according to company policy
Ability to define problems, collect data, analyze alternatives, and reason
Benefits
N/A
Pay
- AMS Service Tech I: $44,877 - $58,340 - $71,803
- AMS Service Tech II: $56,217 - $74,487 - $92,758
Schedule
N/A