AMS, Automotive

Novelis is a global leader in aluminum recycling and rolling, and a leading sustainable aluminum solutions provider. Driven by our purpose of shaping a sustainable world together, we work alongside customers to provide innovative solutions to the aerospace, automotive, beverage packaging, and specialty markets. Headquartered in Atlanta, Georgia, Novelis has approximately 13,000 employees across 32 operating facilities on 4 continents.

About the role

The commercial/sales team in Atlanta, Georgia, is seeking an Account Management Specialist for our Automotive Team.

Responsibilities

• Maintains customer account demand information for orders or forecasts as part of the Order to Cash process, including inventory and warehouse management with high accuracy and timeliness.
• Aligns customer demand with monthly S&OP guidelines, including plant, alloy, and product allocations.
• Communicates order status and information within work processes to ensure customer service expectations—both specified and non-specified—are met or exceeded.
• In collaboration with Commercial and Supply Chain teams, advises customers on changes such as delays, forecast updates, and product availability.
• Works closely with customer contacts to sustain and improve customer service levels and develop service relationships with key accounts.
• Supports the sales function by following up on necessary actions from customer meetings related to growth and maintenance of all accounts.
• Provides support or backup for other customer service-related functions, such as trial orders, initiating new customer master requests, and hedging forward fixed metal.
• Participates in projects and process improvements, representing customer service, materials, scheduling, and revenue concerns.
• Collaborates cross-functionally to resolve customer concerns, handling issues with assigned customers at low, mid, and high levels of escalation.
• Provides training, support, and mentoring to new team members.

Requirements

• Bachelor’s Degree or equivalent experience.
• 0-2+ years of customer service experience.
• Good interpersonal and communication skills.
• Problem-solving and critical-thinking ability.
• Computer/system skills (SAP, Excel, Power BI, Salesforce, etc.).
• Ability to efficiently handle stressful or conflict situations with internal and external customers.
• Ability to manage time with minimal supervision and prioritize multiple projects.

Preferred Qualifications

• ERP experience; SAP experience a plus.
• Business-to-business experience preferred.
• Manufacturing/chemical experience a plus.

Candidates must be legally authorized to work in the United States without the need for current or future sponsorship. Novelis is unable to provide visa sponsorship for this position.

Benefits

• Core benefits: High-quality, market-driven, and affordable options.
• Family Growth Programs: Paid parental leave, adoption assistance, fertility treatment, childcare discounts, and nursing mom support.
• Employee Assistance Programs: Free 24/7 resources for mental health, family life, career, and financial guidance.
• Wellness Programs: Incentives for wellness activities, wellness spending account, programs for building healthy habits, virtual physical therapy for joint, back, and pelvic health, health management programs, and diabetes management.
• Pet insurance.
• Identity theft protection.
• PerkSpot discount program.
• Tuition assistance and career development programs.

Location

Novelis’ Global Corporate Headquarters is located in the Buckhead neighborhood of Atlanta, Georgia. This hybrid role supports the company’s 24 operations worldwide and is co-located with the North America regional office. Atlanta offers a diverse, family-friendly environment with cultural institutions like the Georgia Aquarium, Woodruff Arts Center, CNN Center, Georgia Tech, and Mercedes-Benz Stadium. Novelis has strong community partnerships in the area, including Atlanta Habitat for Humanity, GeorgiaFIRST, and Agape Youth and Family Center.