Americas Reseller Operations-Shared Services Analyst

About the role

The Shared Services Operations (SSO) team at Apple is looking for a dynamic and motivated SSO Analyst. This role requires an ambitious self-starter with a strong work ethic, proven analytical capabilities, ability to influence, and excellent communication / collaboration skills. It will involve technical expertise with internal tools and expert data visualization / report building. This role will also identify and lead process /tool improvement projects inside the Reseller Operations (RO) department.

Responsibilities

• Identifying and analyzing trends, developing measurable ways to drive efficiency and process improvement
• Streamline data processes and provide data-driven insights with automated solutions using advanced analytics tools
• Leverage advanced technology to drive automation and solve complex business problems
• Prepare and present recommendations to management and partner teams using executive summaries of key data, metrics, and resolution plans
• Partner cross-functionally to develop insights into existing processes and business problems to create and drive a path forward

Qualifications

• Bachelor degree in Supply Chain Operations, Business, Business Analytics, Mathematics, Computer Engineering/Science
• 5 years experience in Operations or related field
• Self-starter with advanced technical and analytical capabilities, demonstrated experience with data preparation and visualization
• Analytics experience interpreting business issues and deploying analytical solutions
• Proficiency with data science programming languages (e.g. Python), data visualization (e.g. Tableau), SQL, and Excel
• Prioritizes workload, managing multiple and often competing tasks, and meets deadlines for a variety of deliverables
• Solution oriented and self-motivated; able to function effectively when working independently or in a team

Preferred Qualifications

• MBA, Masters Degree in a related field
• Ability to both think strategically and execute tactically, with high attention to detail
• Cuts through ambiguity and can rapidly understand complex business processes and details
• Excellent verbal and written communicator with the ability to tailor the message to the audience