American Girl NYC - Cafe Lead (Restaurant Supervisor FT/Benefitted)

About the role

The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division.

Responsibilities

• Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards.
• Aid the team in achieving department revenue and expense goals.
• Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues.
• Ensure food quality and consistency, special requests and special dietary needs, and perform tasks in absence of the Restaurant Leadership Team.
• Work with Restaurant and Store Management teams to deliver exceptional events and programs.
• Maintain on-going communications with both staff and management.
• Manage and troubleshoot operational issues, including restaurant/kitchen equipment, Zomato Reservation system, POS, and InfoGenesis software systems.
• Lead by example in all areas of the business.

Requirements

• Restaurant experience in a high-volume, fast-paced environment, with both front and back of house operations exposure, preferred.
• Experience working with children, preferred.
• Current State Sanitation Certification, ServSafe, and Safe Alcohol Consumption Certification, preferred.
• Strong working knowledge of Eatec system, Microsoft Office (Word, Excel, and Outlook), InfoGenesis/Universal Desktop, Zomato reservation systems, JTech paging system, POS systems, inventory systems, and basic office equipment (copiers and fax), preferred.
• Ability to perform diverse physical tasks, including constant walking and standing, and some heavy lifting (up to 50 lbs.).
• Ability to work a flexible schedule including nights, weekends, and holidays.

Qualifications

• Hourly: The base hourly rate for this position is between $20 - $24. **This range is indicative of projected hiring range, however base hourly rate will be determined based on a candidate’s work location, skills and experience.

Skills

Not specified.

Benefits

Not specified.

Pay

Hourly: The base hourly rate for this position is between $20 - $24. **This range is indicative of projected hiring range, however base hourly rate will be determined based on a candidate’s work location, skills and experience.

Schedule

Flexible schedule including nights, weekends, and holidays.