AMER/EMEA Template Job Post - Internal

Roles & Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Able to understand the application both functionally and technically
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

Qualifications & Educational Requirements

• 5+years of experience as an Application Support Engineer
• Working knowledge of SQL, Mongo Databases, CRM tools & basic network configuration
• Knowledge in DB and APIs
• Coding skills are a huge plus point
• Previous experience in application, production or product support
• Ability to learn and master employer-specific software
• Complex problem solving
• Written and verbal communication skills
• Ability to diagnose & address application issues
• Candidate should be ready for rotational shift information to clients
• Basic understanding of IoT and software or Automotive experience - preferred