Ambulatory Services Representative, BMT Clinic, Per Diem

Exemption Status: Non-Exempt

Hiring Range: $17.43 - $31.37 (final offer may vary based on experience, skills, qualifications, and internal equity)

Schedule

• Monday through Friday, Day Shift (8 hours)
• Flexible scheduled hours between 8:00 AM and 5:00 PM

This position may include a signing bonus; eligibility will be confirmed during the interview process.

About the Role

At UMass Memorial Health, everyone is a caregiver—regardless of title or responsibilities. We are a team of over 20,000 employees committed to exceptional patient care, academic excellence, and leading-edge research. This role performs complex administrative duties for patients in ambulatory in/outpatient settings, ensuring smooth coordination of appointments, procedures, tests, and ancillary services.

Responsibilities

• Greets visitors and patients for scheduled and urgent care appointments.
• Confirms and verifies patient demographic and insurance information.
• Collects co-payments from patients upon arrival when required.
• Obtains patient/guardian signatures for treatment authorization and insurance/billing consent.
• Assesses patients’ needs, including financial counseling, interpreter services, and social services, and refers to appropriate resources.
• Alerts providers to emergent patient care needs.

Requirements

• High School Diploma (required).
• Associate’s or Bachelor’s degree (preferred).
• 3 years of related experience (waived with an Associate’s or Bachelor’s degree).
• Proficiency in specialized applications software and computer systems.
• Ability to work under stressful situations and handle multifunctional tasks.
• Strong professional behavior, communication, and human relations skills.

Preferred Qualifications

• Knowledge of business office procedures and medical terminology/procedures.