AMBULATORY PRODUCT OPERATIONS COORD

Vendor and Record Coordination

• Serve as the primary point of contact for vendor communication and issue escalation.
• Monitor vendor KPIs, track service-level compliance, and support quality audits.
• Cook up escalated requests for successful resolution in accordance with departmental standards.

Operational Workflow and Process Improvement

• Identify workflow gaps and collaborate with Manager, Ambulatory Operations and Liaison to recommend process improvements.
• Support new initiatives, pilot programs, and technology implementations to improve patient access and operational efficiency.

Customer Service and Escalation Management

• Provide excellent communication and service to internal and external stakeholders.
• Handle escalated issues from clinics or vendors, ensuring timely resolution and clear communication of next steps.

Data Management and Reporting

• Ensure data accuracy across systems by auditing record completion and vendor productivity reports.
• Aid in data entry, verification, and report generation to track team performance.

Team Support and Collaboration

• Support cross-functional teams and participate in project workgroups related to ambulatory initiatives.
• Collaborate with internal partners such as IT, Clinical Operations, and Access Management to ensure alignment.

Credentials and Qualifications

• High School Diploma/GED
• Minimum of three (3) years of experience in healthcare operations or vendor support.
• PREFERRED: Associate's Degree in Healthcare Administration, Business, or a related field of study
• Medical Records, Healthcare Administration, Scheduling, Medical Assistant or Process Improvement certification

Pay

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

Equal Employment Opportunity

We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.