Ambulatory Practice Coordinator 3

Job Description As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and work closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers always. The PC 3 is a team player who works closely with others and who is flexible in dealing with with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to solve problems, prioritize and facilitate complex transactions in the course of his/her daily activities. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the flow of information between medical, hospital staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and scheduled. Department Description Redwood City Specialty Care clinic is a surgical multi-specialty clinic that sees both adult and pediatric patients and includes Orthopedics, Urology, Otolaryngology Head and Neck Surgery, and Audiology. Our Redwood City Orthopedic team is a part of UCSF Orthopedics and is a leading center for advanced musculoskeletal care, offering expert diagnosis, treatment, and rehabilitation for patients with orthopedic conditions. Staffed by a team of renowned faculty physicians, the practice provides personalized, evidence-based care, utilizing the latest techniques and technologies to optimize patient outcomes. In addition to clinical excellence, the faculty is committed to advancing orthopedic research, training the next generation of specialists, and improving the overall quality of musculoskeletal health for diverse communities. Qualifications Required Qualifications: High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experienceSuccessfully passes fingerprinting protocol and is approved to be a cash collector if applicableStrong computer skills, including basic keyboarding skills, and experience with at least two Officetype software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of timeAbility to analyze situations, prioritizes, and develops solutions and makes recommendationsAbility to work with minimal supervisionAbility to use good judgment and work independently, at times under the pressure of deadlinesAbility to access situations prioritizes workload, develop solutions and make recommendationsExcellent customer service and communication/interpersonal skills, both over the telephone and directlyAble to sit at a computer terminal with telephone headphones for extended periods of timeBasic math skills requiredProven ability to deal with a wide variety of individualsAbility to deal sensitively and effectively with patientsExcellent organizational and problem-solving skillsStrong writing skills to include the ability to compose, edit, and proof a wide variety of documentsDemonstrated administrative/office coordination skillsDemonstrated knowledge of medical practice terminologyWithin six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicableReferrals (Incoming referral entry) and handling all referral WQsSchedule surgeriesWork applicable work queuesEnter/edit outside test resultsMessaging (CRM) if applicable2nd calls in CRM if applicableTelephone encountersMy open encounterStaff messageNew messageRoute Patient advice request to providers (My Chart)Patient Schedule (My Chart)LettersPoolsPatient look up Check in processCheck out processComment fieldQuick noteScanning Preferred Qualifications Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial servicesPrior experience with appointment, ancillary service or surgical scheduling or a combination of all threeBi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferredPrior experience with EPIC About Us About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values . In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here . Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html