Ambulatory Pharmacy Technician 40D

Job Summary

The Ambulatory Pharmacy Technician provides integrated support to patients and pharmacists by providing a 'hands-on' approach to total quality patient care through the delivery of a full continuum of medication adherence support.

Customer Service & Patient Support

• Provides excellent customer service to patients, caregivers, and healthcare team members.
• Communicates directly with patients by phone, in-person, or via secure electronic pathways to support medication awareness, answer questions, and address concerns.
• Answers, resolves, and triages inbound inquiries in a timely and professional manner.
• Conducts outbound therapy and medication adherence check-ins.
• Aids patients with refill authorizations, prescription access, and securing medication refills.
• Aids providers and patients with medication and medical device prior authorization requests.
• Documents patient encounters per policy in the electronic health record and/or the pharmacy dispensing software systems.
• Solves insurance-related issues and supports patients with financial assistance programs.

Prescription Processing & Medication Management

• Interprets and enters prescription orders accurately.
• Clears prescription details with pharmacists and clinicians when needed.
• Lables and fills prescriptions for pharmacist verification.
• Identifies medications requiring special storage or handling, including hazardous and refrigerated medications.
• Identifies and assembles necessary supplies (e.g., sharps containers, syringes, alcohol swabs, bandages) for select medications.
• Prepares medication for delivery to patients, clinical departments, and residential settings.
• Provides medication delivery services within hospitals and patient homes.

Operations, Data Management & Process Improvement

• Achieves operational objectives by entering data, adjudicating test claims, and preparing follow-up action plans.
• Manages, organizes, and updates data using various database applications.
• Maintains pharmacy inventory, including drug ordering, receiving, and stock management.
• Applies observations and recommendations to enhance productivity, operational quality, and customer service standards.
• Identifies trends, resolves operational challenges, recommends improvements, and implements changes.
• Participates in process improvement initiatives and departmental projects.
• Acts as a value-added business partner to stakeholders across the organization.

Professionalism & Compliance

• Protects organizational value by maintaining confidentiality of sensitive information.
• Maintains high levels of quality and compliance with regulatory and organizational standards.
• Engages in professional development by participating in educational opportunities, reviewing professional publications, and maintaining industry networks.
• Supports overall departmental goals by performing additional related duties as assigned.

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation's top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

EEO Statements

• Amendments to the Civil Rights Act of 1964, Title VII, prohibits discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, and disability.
• The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals with disabilities in all aspects of employment.
• The Equal Employment Opportunity Commission (EEOC) ensures that all applicants and employees are treated fairly and free from unlawful discrimination.
• Care New England is an equal opportunity employer.