Ambulatory Patient Access Representative - Lewis Center CTH

Schedule

Part-time, 30 hours per week. Hours will occur Monday‑Friday, 8 am‑7 pm and will vary depending on business needs.

Responsibilities

• Greets and registers patients.
• Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated.
• Communicates differences to the customer.
• Screens registrations to ensure insurance pre‑certification and physician referral requirements are met.
• Instructs customer on requirements.
• Assists in identifying self‑pay patients and referring them to financial assistance when applicable.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Qualifications

• Education: High School Diploma or equivalent, required; Associate’s Degree, preferred.
• Certifications: CPR certification (based on position and as determined by manager).
• Experience: One year of health care experience, preferred.

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Physical Requirements

• Occasionally: Blood and/or Bodily Fluids; Driving motor vehicles (work required) *additional testing may be required; Lifting / Carrying: 0‑10 lbs; Lifting / Carrying: 11‑20 lbs; Loud Noises; Pushing / Pulling: 26‑40 lbs; Pushing / Pulling: 41‑60 lbs; Reaching above shoulder; Squat/kneel.
• Frequently: Bend/twist; Biohazard waste; Patient Equipment.
• Continuously: Audible speech; Chemicals/Medications; Color vision; Communicable Diseases and/or Pathogens; Computer skills; Decision Making; Depth perception; Flexing/extending of neck; Hand use: grasping, gripping, turning; Hearing acuity; Interpreting Data; Peripheral vision; Problem solving; Pushing / Pulling: 0‑25 lbs; Repetitive hand/arm use; Seeing – Far/near; Sitting; Standing; Walking.
• Additional Physical Requirements (Performed But Not Listed Above): Able to multi‑task within a stressful environment.