Ambulatory Patient Access Representative West Side Health

Job Description

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated.
• Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
• Instructs customer on requirements.
• Affords assistance in identifying self-pay patients and referring them to financial assistance when applicable.
• Instructs customer on requirements.
• Affords open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Affords assistance in the shadowing/precepting of new employees.

  Education Requirement

  • A high school diploma or equivalent, required.
  • An associate’s degree, preferred.

  Skills

  • Demonstrated computer skills with the ability to navigate most current technology systems.
  • Strong administrative skills.

  Additional Physical Requirements

  • Blood and/or Bodily Fluids.
  • Driving motor vehicles (work required).
  • Biohazard waste.
  • Patient Equipment.
  • Chemicals/Medications.
  • Interpreting Data.
  • Peripheral vision.
  • Repetitive hand/arm use.
  • Seeing – Far/near.
  • Sitting.
  • Standing.
  • Walking.