Ambulatory Patient Access Representative - Grove City

Schedule

Full-time, benefits-eligible role — 40 hours per week.

• Sunday: 11:30 am – 8:00 pm
• Monday: 1:30 pm – 10:00 pm
• Tuesday: 1:30 pm – 10:00 pm
• Wednesday: 1:30 pm – 10:00 pm
• Thursday: 1:30 pm – 10:00 pm

About the Role

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Responsibilities

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated; communicates differences to the customer.
• Screens registrations to ensure insurance pre‑certification and physician referral requirements are met; instructs customer on requirements.
• Assists in identifying self‑pay patients and referring them to financial assistance when applicable; instructs customer on requirements.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Requirements

Education

• High School Diploma or equivalent — required.
• Associate’s Degree — preferred.

Certifications

• CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience

• One year of health care experience — preferred.

Physical Requirements

Occasionally

• Blood and/or bodily fluids
• Driving motor vehicles (work required) — additional testing may be required
• Lifting / carrying: 0–10 lbs
• Lifting / carrying: 11–20 lbs
• Loud noises
• Pushing / pulling: 26–40 lbs
• Pushing / pulling: 41–60 lbs
• Reaching above shoulder
• Squat/kneel

Frequently

• Bend/twist
• Biohazard waste
• Patient equipment

Continuously

• Audible speech
• Chemicals/medications
• Color vision
• Communicable diseases and/or pathogens
• Computer skills
• Decision making
• Depth perception
• Flexing/extending of neck
• Hand use: grasping, gripping, turning
• Hearing acuity
• Interpreting data
• Peripheral vision
• Problem solving
• Pushing / pulling: 0–25 lbs
• Repetitive hand/arm use
• Seeing – far/near
• Sitting
• Standing
• Walking

Additional Physical Requirements

Able to multi‑task within a stressful environment.