Ambulatory Patient Access Representative- Infusion Clinic

Job Description

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Instructs customer on requirements. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Aids in the shadowing/precepting of new employees.

Essential Functions

Communicates with patients and families, screens registrations, and assists with various administrative tasks.

• Answers telephone calls.
• Schedules appointments.
• Pulls and files medical charts.
• Interviews and registers patients.
• Obtains accurate demographic, insurance, and physician information.
• Screens customer data to ensure eligibility for insurance.
• Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
• Instructs customers on requirements.
• Aids in identifying self-pay patients and referring them to financial assistance when applicable.
• Aids in establishing and maintaining open communication with departments and clinical staff.
• Aids in the shadowing/precepting of new employees.

Education Requirement

High School Diploma or equivalent, required. Associate’s Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking Additional Physical Requirements Performed But Not Listed Above Able to multi-task within in a stressful environment.

Additional Physical Requirements

Performed but not listed above Able to multi-task within in a stressful environment.